Training and Design Lead

Canadian Alliance to End Homelessness

1d•Remote

About The Position

The Training and Design Lead is a new role at the Canadian Alliance to End Homelessness (CAEH), reporting to the Sr. Director, Community Impact. The role builds and grows CAEH’s training and learning design capabilities, translating the organization’s expertise in homelessness—including best and promising practices, tools, and systems knowledge—into clear, high-quality training that communities, systems, and CAEH employees can apply. The Lead owns the training lifecycle, including curriculum and course design, in-person and virtual delivery, LMS-based and self-directed learning, and continuous improvement based on participant feedback and results. The role provides strategic oversight and quality assurance for the training portfolio while delegating day-to-day content development and delivery where appropriate. It also oversees a growing team of Trainers and Training and Design Specialists and manages the administration and operations of CAEH’s training function. Working across Community Impact and other teams, the Lead helps shape how training is packaged and delivered, contributes to the growth of training as a service offering within CAEH’s social enterprise model, and strengthens internal staff capacity. The role supports training-specific service growth, operational systems, and financial sustainability while ensuring offerings align with CAEH’s mission and the Canadian Model for Ending Homelessness.

Requirements

At least 5 years of professional experience in training, instructional design, adult education, or capacity-building; experience in nonprofits, government, or social impact organizations is ideal.
1–3 years of experience delivering training or facilitation in virtual and in-person settings.
1–3 years of experience coaching, managing, or supporting a team, or comparable experience.
Strong communication and relationship-building skills.
Strong organizational and project management capabilities.
Ability to work independently in a remote environment.
Sound judgment, initiative, and problem-solving skills.
Comfort working in evolving, fast-paced environments.
Collaborative mindset and commitment to continuous learning.
Bachelor’s degree or equivalent work experience, with a focus on adult education, instructional design, social work, social entrepreneurship, or a related field.

Nice To Haves

Instructional design or adult education certification (e.g., CTDP).
Certification in a continuous improvement methodology.
LMS platform certification.
Experience with local housing systems, housing programs, or social services.
Experience working within a fee-for-service or social enterprise model.
Familiarity with continuous improvement or learning systems approaches.
Experience in nonprofit or public sector environments.
Experience facilitating, coaching, advising, or delivering services.
Experience applying equity, anti-oppression, decolonizing, or systems change approaches.
Bilingualism in English and French.
Lived expertise related to homelessness or housing precarity.

Responsibilities

Provide strategic oversight and quality assurance for CAEH’s training portfolio, including planning, design, implementation, monitoring, and continuous improvement.
Design, develop, evaluate, and improve curricula, courses, tools, and resources that build capacity to implement the Canadian Model for Ending Homelessness and effective local homelessness-serving systems.
Design training content and delivery modalities for in-person, virtual, and on-demand LMS learning for communities, system leaders, agencies, and individuals.
Translate CAEH research, sector knowledge, and its Model for Ending Homelessness into practical training content for varied audiences and delivery formats.
Lead development of new LMS courses and self-directed learning offerings, and maintain a training curriculum roadmap aligned with strategic priorities and community needs.
Lead and support a growing team of Trainers and Training and Design Specialists, setting clear roles, expectations, and outcome-focused performance measures.
Manage the training team’s employee experience, including hiring, onboarding, regular one-to-ones, feedback, career development, performance management, employee relations, and offboarding.
Manage day-to-day training operations, including proposal development and delivery logistics.
Foster cross-organizational collaboration and knowledge-sharing so training reflects organizational goals, departmental work, emerging community needs, and current support to communities.
Create a psychologically safe, inclusive, and high-performing team environment.
In consultation with the Business Development Lead and other colleagues, grow and deliver CAEH’s training service offering within its social enterprise model.
Work with existing CAEH customers and new customers to grow training engagement.
Provide training-specific input on value propositions, pricing models, and delivery structures without owning the overall business development strategy.
Prioritize training revenue opportunities that align with CAEH’s mission and Model for Ending Homelessness.
Support CRM development and accurate capture of training participation, pipeline, and revenue data; track pipeline health and engagement progress with Business Development.
Track progress against training targets, identify risks or underperformance, and adapt content, delivery, or approaches while using resources responsibly.
Support internal training on homelessness operating systems and technical knowledge alongside internal subject matter experts.
Work with the People and Operations Lead to identify internal learning needs and develop onboarding and ongoing learning resources.
Champion continuous learning within CAEH and the housing and homelessness sector.
Build relationships with community partners, subject matter experts, and external trainers or facilitators to extend training capacity where appropriate.
Represent CAEH’s training offerings in community engagements, learning sessions, and sector forums.
Collaborate with Communications and Business Development on marketing and promotion of training offerings.
Use participant feedback, evaluation data, and sector trends to improve training content and delivery methods.
Apply test-and-learn continuous improvement methods and contribute to organizational learning through retrospectives and knowledge-sharing.
Collaborate across teams, use data and evidence to guide decisions, support strategic priorities, and contribute to an inclusive, accountable, and continuously improving culture.