Training and Content Development Manager

Wayside Youth & Family Support Network • Framingham, MA

23h • $70,000 - $75,000 • Onsite

About The Position

Wayside is seeking a passionate Training and Content Development Manager to empower youth and families. As one of Massachusetts' most respected youth and family-serving agencies, Wayside supports over 6,000 individuals annually. This role offers a comprehensive benefits package, including tuition and training reimbursement, a generous PTO package with wellness days and vacation time, free training and CEUs, and opportunities for career development. A $2,000 sign-on bonus is also offered.

Requirements

• 3-5 years of experience in project and/or program management, communications, or a highly collaborative cross-departmental role.
• Exceptional verbal and written communication skills with the ability to tailor messaging to varied audiences.
• Highly organized and tech-savvy.
• Proficient in using collaborative work management platforms, Word, Excel, PowerPoint, email marketing software (e.g., Mailchimp), Content Management Systems, employee intranets, and internal messaging tools (e.g., Microsoft Teams, Slack).

Responsibilities

• Support the development and design of online portals and training materials, including handbooks, visual aids, online modules, resource guides, and tutorials.
• Market the Wayside Training Center client learning portal and website, ensuring effective use of internal educational resources.
• Support the marketing and communications department in event coordination and act as a visual content development resource.
• Work with the VP of Government Relations to develop content for legislative priorities and employee training.
• Collaborate with the Marketing and Communication Manager to ensure cohesive branding across website, internal documents, and other materials.
• Coordinate and roll out the Foundational Equity Training as a recurring offering.
• Coordinate and roll out new internal training initiatives.
• Lead DEI preservice initiatives and champion restructuring and collaborative impact committee structures.
• Tailor training content to client contexts and implement an "accessibility-first" approach.
• Support and conduct instructor-led training, workshops, and virtual sessions for onboarding, compliance, and professional development.
• Develop and implement structured follow-up processes post-training to reinforce learning and measure impact.
• Measure training effectiveness and analyze data on skill improvements and program ROI.
• Conduct surveys, consultations, and interviews to determine training needs.
• Collaborate closely with interagency departments on special projects, including content, layout, and publication of marketing materials.

Benefits

• Tuition and training reimbursement
• PTO package with 3 wellness days
• 9 paid holidays
• Up to 3 weeks of vacation in the first year
• Free training
• CEUs
• Exceptional medical benefits
• Financial health supports
• Career development opportunities
• $2,000.00 sign-on bonus (pro-rated for part-time)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed