Training and Certification Manager (Administrator I)

Maryland Department of Transportation•Baltimore City, MD

2d•Onsite

About The Position

The Maryland Transportation Authority (MDTA) is seeking a Training and Certification Manager to oversee the management, administration, and compliance assurance of training and certification within the Authority Operations Center (AOC). This role involves developing training programs, operational/technical certifications, and delivering standardized training. The manager will also serve as the Project Manager for the CHART Reporting Tool, prepare and monitor the annual training budget, monitor staff performance, research new training opportunities, and perform quality control procedures. Additionally, the position requires coordinating with the Office of Human Resources and Workforce Development and the Operations training unit. This is a safety-sensitive position located in Baltimore, MD, requiring the operation of electronic traffic detection and communications systems. The role may involve working shifts including evenings, nights, and weekends, and requires travel to regional MDTA facilities.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate
Four years of experience in administrative staff or professional work
Two years of this experience must include working inside a traffic management center with active involvement in daily operations along with training, mentoring, or onboarding staff on procedures, software, and emergency response protocols
Possession and maintenance of a Driver's License valid in the State of Maryland
National Incident Command System IS 100 Certification
National Incident Command System IS 200 Certification
National Incident Command System IS 700 Certification
National Incident Command System IS 800 Certification
Federal Highway Administration (FHWA) Strategic Highway Research Program (SHRP) 2 Certified Traffic Incident Manager (TIM) Trainer

Nice To Haves

Employees will be required to obtain and maintain the following training and certifications during the probationary period: National Incident Command System IS 100 Certification, National Incident Command System IS 200 Certification, National Incident Command System IS 700 Certification, National Incident Command System IS 800 Certification, Federal Highway Administration (FHWA) Strategic Highway Research Program (SHRP) 2 Certified Traffic Incident Manager (TIM) Trainer.

Responsibilities

Responsible for the development of training programs, operational/technical certifications, and delivery of standardized training programs
Prepare customized programs and author new training materials
Train employees on Coordinated Highways Action Response Team (CHART) specific topics including familiarization with applicable custom software and devices, standard operating procedures, traffic incident management duties, and communication protocols
Serve as the Project Manager for the CHART Reporting Tool
Prepare and monitor the annual training budget by conducting meetings, analyzing data, and estimating program costs
Monitor staff work and track AOC’s performance indicators
Research new training programs and courses to further develop the AOC workforce
Perform routine quality control procedures on events by utilizing the Regional Integrated Transportation Information System (RITIS) and CHART Reporting Tool systems
Ensure AOC staff are aware of training opportunities available to assist with their career advancement and professional development
Coordinate with MDTA’s Office of Human Resources and Workforce Development (OHRAWD) division and MDTA’s Operations training unit