Program Administrator, Certification Programs

American Society of Clinical Oncology•Alexandria, VA

21h•Hybrid

About The Position

The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is seeking a Program Administrator, Certification Programs to join their Care Delivery team. This role will help administer ASCO’s globally recognized Certification Programs, supporting oncology practices worldwide. The successful hire will act as a trusted resource for customers, manage program operations, analyze data, coordinate outreach efforts, and drive process improvements to enhance the customer experience. This position is hybrid, with a primary location at the headquarters in Alexandria, VA, and requires the hire to reside within 75 miles of the headquarters. The role involves balancing operations, customer service, project coordination, and data analysis, contributing to the quality of cancer care.

Requirements

Bachelor’s degree in related field or equivalent years of experience
3 – 4 years related professional experience in operations support, administrative coordination, credentialing, or healthcare support
Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, and Outlook) and an openness to embracing and learning new technology
Prior experience providing excellent customer service
Ability to show a high level of attention to detail
Excellent communication skills, including written, with ability to clearly convey and receive information
Excellent time management skills with a proven ability to meet deadlines, prioritize, and multi-task
Customer oriented with ability to anticipate customer needs
Strong problem-solving skills with ability to conduct root cause analysis, and proactive and solution-based thinking
Ability to improve workflow for programs and/or systems
Ability to initiate and execute work independently or with minimal direction
Excellent organizational skills and attention to detail
Extended periods seated or standing at a computer
High usage of office technology equipment

Nice To Haves

Certified Professional in Healthcare Quality (CPHQ) or Program Management Professional (PMP)
Experience in credentialing, or provider data management

Responsibilities

Administer the certification applicant processes including verification of documentation, status of practice, processing of payments, distribution of Certification Awards, and maintenance of certification.
Administer all certification-related telephone and e-mail inquiries, monitor program plans, timelines, calendar, and budgets, and assist senior staff in identifying best practices, issues, and solutions.
Administer independently the ASCO Certification Outreach Program which includes customized data analysis, personalized written communications, response tracking and analysis, and follow up with domestic and international practices.
Provide primary support for customers pursuing ASCO Certification including timeline management and follow-up for key application milestones such as program eligibility, questionnaire data, payments, pre-survey policy submission, and quality measure reporting activities.
Plan meetings with practice staff to review certification requirements, timelines, and deliverables.
Maintain ASCO Certification website documents including FAQs, Certification Process Documents, and application documents.
Administer updates to the ASCO Care Delivery Portal (via ARMATURE software) including site enhancements, testing, customized reporting, and data management.
Support customers in ARMATURE by developing and maintaining user guides and hosting webinars and meetings.
Administer regular web-based training sessions for applicants and update presentation materials and slides with current and relevant content based on known customer needs.
Manage internal collaborations and external vendors for ASCO Certification promotion and outreach efforts including certification marketing kits, and others as needed.
Perform complex certification data analysis across various key documents for promotional efforts such as the payer physician national provider identifier project, certification contacts lists, review of user and organizational accounts, and other projects as needed.
Evaluate the performance of ASCO Certification outreach and promotional efforts with tracking, trending and analysis with regular updates to senior staff and volunteers when indicated.
Collaborate with senior leadership on budget maintenance and external presentations, and Finance to reconcile revenue transfers.
Manage certification financials for timely invoices, payment tracking, revenue recognition, vendor payments and forms, and monthly financial data analysis and reporting.
Identify and problem solve issues that arise.
Implement and manage process improvement activities related to certification process, customer support, and operations.