Departmental Specialist 14 (Training and Certification Specialist)

State of Michigan•Lansing, MI

12d•Hybrid

About The Position

This position is responsible for assisting with the day-to-day operations of the Customer Experience Division's Training section within the Office of Continuous Improvement. The individual is involved in advancing the Lean Process Improvement (LPI) methodology throughout the State of Michigan (SOM) through training, monitoring, and certification practices. This lead role is responsible for the LPI certification program, coordination of the LPI mentoring program, training research, facilitation, reporting, instructional design and training delivery of the methodology, documentation and validation of results. This individual is also responsible for the human-centered design (HCD) certification program, to include but not limited to administration of the program such as participation intake, participant oversight, mentoring coordination, and researcher certification.

Requirements

Possession of a bachelor's degree in any major.
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Attach a detailed resume and cover letter.
If applicable, attach a copy of your official college transcripts and/or foreign degree evaluation with your application.
Applicants who possess foreign degrees must have their academic credentials evaluated or converted into U.S. educational equivalents.
Must be currently authorized to work in the United States for any employer.

Responsibilities

Assisting with the day-to-day operations of the Customer Experience Division's Training section within the Office of Continuous Improvement.
Advancing the Lean Process Improvement (LPI) methodology throughout the State of Michigan (SOM) through training, monitoring, and certification practices.
Leading the LPI certification program.
Coordinating the LPI mentoring program.
Conducting training research.
Facilitating training sessions.
Reporting on training activities and results.
Engaging in instructional design.
Delivering training on the LPI methodology.
Documenting and validating results of LPI initiatives.
Administering the human-centered design (HCD) certification program, including participation intake, participant oversight, mentoring coordination, and researcher certification.