Trainer - Fiber Optic Drops

AFL•San Antonio, TX

About The Position

AFL is seeking a Drop Technician Trainer in Central Texas, based in either Austin or San Antonio. The Trainer provides classroom and field training to incoming Drop technicians and other team members, and serves as a subject matter expert on drop field processes, particularly Google Fiber drop installations. The role requires staying current with company and client changes, systems, products, and procedures so that training remains accurate and effective. The Trainer delivers client-provided modules, facilitator guides, exercises, lesson plans, manuals, and other instructional material. The role also maintains an organized, welcoming training environment and works with the training team to improve materials, training effectiveness, and employee retention. Compensation is up to $25.00 per hour. The position is at-will, and duties may change according to AFL’s needs.

Requirements

At least 2 years of field experience in craft services and the telecommunications industry.
Prior experience installing Drops.
Critical-thinking and problem-solving skills.
Ability to make sound judgments based on available information.
Motivation and a high-energy aptitude.
Planning and organization skills.
Strong verbal and written interpersonal and communication skills.
Strong facilitation and presentation skills.
Ability to interact with employees and clients at all levels.
Ability to travel as required.
Strong time-management skills.
Proficiency in MS Word, Outlook, PowerPoint, and Excel.
Adaptability, initiative, ability to work with multifunctional teams, conflict-management skills, and stress tolerance.
Ability to meet attendance expectations and keep track of changing daily work hours.
Ability to stand and sit for long periods and reach; required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

A degree in Communications, or a combination of work experience and education.
Relevant technical and/or training certifications, such as CompTIA or CCNA.
Structured classroom training experience.

Responsibilities

Maintain complete knowledge of client-provided training modules, facilitator guides, and exercises.
Maintain standards established by the Area Manager and meet prescribed timelines.
Protect client information, including modules, processes, and legal guidelines, and ensure confidentiality.
Serve as a subject matter expert on field drop-installation processes related to Google Fiber.
Professionally deliver AFL and client training content, engaging trainees to support material retention.
Motivate employees by example and enthusiasm for the AFL/Google project to support productivity, workforce development, work quality, and employee loyalty.
Stay current on fiber-to-the-home systems, video and data, Google Fiber products, and relevant knowledge bases and procedures.
Set up and maintain an organized, effective training environment, including seating, educational videos, visual aids, presentations, computer hardware and software, and a clean classroom.
Work with the training team to identify ways to improve training for Drop technicians and other team members.
Provide weekly training reports to management and clients in a timely manner.
Perform other related duties as assigned.