Trainer - Fiber Optic Drops

AFL Telecommunications•San Antonio, TX

About The Position

AFL is seeking a Drop Technician Trainer for Central Texas, with the position based in either Austin or San Antonio. The Trainer provides classroom and field training to incoming Drop technicians and other team members, serving as a subject matter expert on field Drop installation processes for Google Fiber. The role requires staying current with company and client changes, training modules, and procedures so that instruction remains up to date and efficient. The Trainer communicates AFL’s culture and client-provided materials, including modules, lesson plans, manuals, and exercises. They create and maintain an organized, effective training environment, engage and motivate trainees, and work with the training team to improve materials and employee retention. The role also includes timely weekly reporting to management and clients. Compensation is up to $25.00 per hour.

Requirements

At least 2 years of field experience in craft services and the telecommunications industry.
Prior experience installing Drops.
Ability to travel as required.
Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel.
Critical thinking and problem-solving skills.
Ability to make sound judgments based on available information.
Motivation and high energy.
Planning and organizing skills.
Excellent verbal and written interpersonal and communication skills.
Strong facilitation and presentation skills.
Ability to interact with employees and clients at all levels.
Strong time-management skills.
Adaptability and initiative.
Ability to work with multifunctional teams.
Conflict-management skills and stress tolerance.

Nice To Haves

A degree in Communications, or a combination of work experience and education.
Relevant technical and/or training certifications, such as CompTIA or CCNA.
Structured classroom training experience.

Responsibilities

Maintain complete knowledge of client-provided training modules, facilitator guides, and exercises.
Meet standards set by the Area Manager and comply with prescribed timelines.
Protect client information, including modules and processes, and follow applicable legal guidelines and confidentiality requirements.
Serve as a subject matter expert on Google Fiber field Drop installation processes.
Professionally deliver AFL and client training materials, engaging trainees to support learning and retention.
Motivate employees by example and enthusiasm for the AFL/Google project, supporting productivity, workforce development, work quality, and employee loyalty.
Stay current on Drop Fiber-to-the-home systems, video and data, Google Fiber products, and the latest training procedures and processes.
Set up and maintain an organized training environment, including classroom seating, educational videos, visual aids, presentations, computer hardware and software, and a clean, welcoming classroom.
Work with the training team to identify ways to improve training for Drop technicians and other team members.
Provide weekly training reports to management and clients in a timely manner.
Perform other related duties as assigned.
Be on time and present on scheduled workdays; know the workday start and end times, which may change from day to day.
Notify the direct manager by 8:00 a.m. on the first and each subsequent day of an absence or lateness; provide a doctor's note or explanation for an absence of more than three days.