Trainer

Coast Professional, Inc.•Voorhees Township, NJ

10d•Onsite

About The Position

The New Jersey Tax Trainer is responsible for delivering Taxation education for all collection and property tax relief programs, and any other calls Taxation may assign. This role involves conducting new hire, refresher, and continued training for all full-time, part-time, and temporary employees. The Trainer must assess trainees’ knowledge, skills, and abilities to ensure understanding and conformance to all Taxation and company policies and procedures. They must perform supervisory duties for the new hire personnel. The Trainer must provide the on-site liaisons and Contractor management personnel with clear, concise, and timely updates on trainees’ performance and document all progress. They must identify trainees’ learning needs and apply adult learning principles to maximize trainees’ performance.

Requirements

Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training experience required.
Training experience within the last 5 years.
High School Diploma or GED required.
Minimum 1 year experience with delivery of classroom training or other formal presentations where that is the major job responsibility.
PC proficiency, especially focused on Outlook and Microsoft Word, Excel, and PowerPoint.
Problem solving and organizational skills.
High degree of flexibility and ability to effectively prioritize and complete multiple tasks.
Ability to work independently.
Ability to work effectively in a team environment.
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence.
Excellent presentation and public speaking skills.
Professional demeanor and attitude.
Successfully pass pre-employment (post offer) background check.
Safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access.
Secure your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk.
Not share your username or password with anyone.
Never shadow or let someone shadow your entry into a Coast Professional, Inc. facility. If this occurs quickly report this action immediately.
Follow all Information Technology policies and procedures regarding the management of your system accounts and equipment.
Immediately report any security violation to management.

Responsibilities

Facilitate training to ensure consistent and complete understanding of programs while adapting instruction of material to meet the diverse needs of the adult learner.
Planning, coordinating and conducting training for new personnel. Activities may include but are not limited to securing training space, classroom set-up, securing training resources, and collection of entry of training data.
Monitor progress of trainees during training and coach for improvement.
Identify performance gaps, causes of the performance gaps and provide solutions to the Training Delivery team.
Provide coaching about job performance and quality assurance to employees after training.
Research and answer inquiries from trainees to improve knowledge and understanding to aid in job performance.
Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from customers and end users.
Ensure that all training documentation and data is completed and that materials are delivered according to the guidelines set by the client.
Complete trainee observations to observe trends and to make recommendations for changes in scripting and training.
Complete peer audits to share best practices and aid in improving peers’ facilitation and knowledge skills.
Attend weekly conference calls, workgroups and meetings.
Travel may be required.

Benefits

401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Employee referral program
Health insurance
Life insurance
Paid sick time
Paid time off
Paid training
Vision insurance
Currently covers 100% of the premiums for group health insurance coverage (Silver Plan) for the employee and their eligible dependents.
Coverage begins on the first day of the month following 60 days of employment for health, dental, and vision.
Currently covers 100% of the premiums for group dental and vision coverage for the employee and their dependents.
Optional buy-up plans are available for dental coverage at additional cost.
11 Federal Paid Holidays
Paid Sick Leave: one hour of paid sick leave for every 30 hours worked, with a maximum accrual. Employees may not use more than 40 hours of sick leave in any benefit year.
Paid Vacation: Beginning on the one-year anniversary of employment, 20 days of vacation will be awarded. Thereafter, additional vacation will be awarded on each anniversary with vacation accruals increasing on five-year incremental anniversaries.
Employees become eligible to participate in Coast’s 401k plan the first day of the quarter following successful completion of a 60-day waiting period beginning with their start date.
Coast will match up to 3% of contributions made after one year of employment.
Company-paid term life insurance with a $50,000 death benefit upon successful completion of a 90-day introductory period.
Health Savings Account (HSA): Available when enrolled in Bronze medical plan.
Accident insurance offered through Reliance.
Employee life insurance (additional coverage available at employee cost) offered through Principal.
Spouse and child life insurance options offered through Principal.
Short and long term disability offered through Principal.
Employee assistance program (EAP).
Employee referral bonuses.