Trainer

Miele•Princeton, NJ

1d•Onsite

About The Position

Responsible for training Miele employees, dealers and independent service companies in the installation, operation and repair of Miele manufactured appliances. Adherence to Miele's core principles, professional appearance and conduct standards. For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

Requirements

High school diploma and relevant experience or an associate's degree
Knowledge of basic plumbing and electrical skills
Ability to read and interpret documents such as safety rules, schematics, operation, and maintenance manuals in English
Ability to multi-task
Successful pre-employment screening process, including background investigation
Ability to work professionally with colleagues and be a team player
Must be self-motivated, customer-oriented person with excellent communication skills
Ability to effectively interact with all levels of organizational staff
Competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
Flexible, innovative and the ability to manage responsibilities and priorities in a fast-paced, growth-oriented and time critical environment
Travel, at approximately 20%, is often necessary in this role and will be a requirement of the position
MS Office (Word and PPT specifically with knowledge of Excel)

Responsibilities

Delivers excellence in training and content across a variety of modalities: instructor-led, online, and print.
Updates current training materials as needed.
Follows pre-determined teaching outlines on instructional methods such as individual education, group instruction, lectures, demonstrations, and workshops.
Partners with training management to identify specific opportunities and skills requiring employee improvement, including improved understanding of policies, procedures, regulations, technologies, and customer relations.
Utilizes teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and resource materials.
Executes testing and evaluation procedures to be used at completion of courses.
Conducts training sessions covering specified areas in appliance repair solutions, customer service, and other home-based customer products and solutions.