Trainer

Coast Professional•Voorhees, NJ

1d•Onsite

About The Position

The New Jersey Tax Trainer shall deliver Taxation education for all collection and property tax relief programs, and any other calls Taxation may assign. The Trainer shall conduct new hire, refresher, and continued training for all full-time and part-time employees as well as temporary personnel. The Trainer shall assess trainees’ knowledge, skills, and abilities to ensure understanding and conformance to all Taxation and company policies and procedures. They must perform supervisory duties for the new hire personnel. The Trainer must provide the on-site liaisons and Contractor management personnel with clear, concise, and timely updates on trainees’ performance and document all progress. They must identify trainees’ learning needs and apply adult learning principles to maximize trainees’ performance.

Requirements

Bachelor’s degree or appropriate combination of education and 3-5 years customer service and training experience required.
Training experience within the last 5 years
High School Diploma or GED required
Minimum 1 year experience with delivery of classroom training or other formal presentations where that is the major job responsibility
PC proficiency, especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
Problem solving and organizational skills
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently
Ability to work effectively in a team environment
Ability to effectively communicate with multiple levels withing the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
Professional demeanor and attitude
Successfully pass pre-employment (post offer) background check

Responsibilities

Facilitate training to ensure consistent and complete understanding of programs while adapting instruction of material to meet the diverse needs of the adult learner.
Planning, coordinating and conducting training for new personnel. Activities may include but are not limited to securing training space, classroom set-up, securing training resources, and collection of entry of training data.
Monitor progress of trainees during training and coach for improvement.
Identify performance gaps, causes of the performance gaps and provide solutions to the Training Delivery team.
Provide coaching about job performance and quality assurance to employees after training.
Research and answer inquiries from trainees to improve knowledge and understanding to aid in job performance.
Assist in the evaluation of the effectiveness of training based upon formal and informal feedback from customers and end users.
Ensure that all training documentation and data is completed and that materials are delivered according to the guidelines set by the client.
Complete trainee observations to observe trends and to make recommendations for changes in scripting and training.
Complete peer audits to share best practices and aid in improving peers’ facilitation and knowledge skills.
Attend weekly conference calls, workgroups and meetings.
Travel may be required.