Trainer-QA Team Lead

Loma Linda • San Bernardino, CA

4d • $26 - $33 • Onsite

About The Position

The Trainer-Quality Assurance Team Lead are responsible for training new and retraining existing staff on revenue cycle department processes. These processes can include registration and payer plan training, scanning, charge entry, Epic work queues, payment posting, refunds, AR follow-up and other revenue cycle functions within the various departments of the FPBO. Assist Directors in establishing and maintaining a training document of reference material used by each department. Works in collaboration with the FPBO Managers, Supervisors and Client Service Representatives to provide Quality Assurance audits for the purpose of analyzing billing procedures & developing training solutions that facilitate resolution of billing issues. Must understand payer issues that affect the billing and collection of all payer types. Demonstrates ability to communicate, both verbally and in writing, key information regarding best practices of each respective unit within the FPBO. Performs other duties as needed.

Requirements

• High School diploma or GED required.
• Minimum two years of ambulatory health care, billing, or training experience required.
• Minimum two years' experience in Commercial Contract or Managed Medi-cal billing, auditing, and collecting required.
• Knowledge of adult learning theory and practice.
• Knowledge of LLUHC business operations.
• Knowledge of current software applications.
• Above average computer skills.
• Excellent writing and presentation skills required.
• Good working knowledge of all aspects of the revenue cycle.
• Ability to work well with and motivate others.
• Excellent listening, communication and teaching skills.
• Ability to be approachable.
• Requires analysis of data.
• Requires patience.
• Requires thoroughness.
• Ability to multi-task.
• Good organizational skills.
• Adequate visual, hearing and tactile acuity to proficiently perform essential duties.

Nice To Haves

• Associates Degree preferred.
• Bilingual (English/Spanish) skills preferred.

Responsibilities

• Training new and retraining existing staff on revenue cycle department processes.
• Assisting Directors in establishing and maintaining a training document of reference material.
• Providing Quality Assurance audits for the purpose of analyzing billing procedures & developing training solutions.
• Understanding payer issues that affect the billing and collection of all payer types.
• Communicating key information regarding best practices of each respective unit within the FPBO.
• Performing other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED