Team Lead - Sportsbook QA

Hard Rock Digital • United States, FL

3d • Hybrid

About The Position

Hard Rock Digital is seeking a detail-obsessed and driven Team Lead to join their Sportsbook QA team. This role reports directly to the Manager, Sportsbook Content Optimization. The Team Lead will be responsible for leading, mentoring, and developing a team of QA Analysts who act as the owners of the app. They will oversee the day-to-day QA processes to ensure the sportsbook remains accurate, relevant, and compliant. The QA team serves as the customer's advocate, ensuring all markets, prices, and offers are accurate and compliant through real-time monitoring, checklist execution, and pattern recognition. The team collaborates with various departments including Trading, Product Operations, Content Operations, Event Control, Planning, Product, CRM, Marketing, and Promo. As Team Lead, this individual will be the go-to person on shift, manage the team's schedule and reporting, and support the Manager in executing the quality strategy, balancing hands-on QA work with people development.

Requirements

• Experience in QA, content operations, trading, or a related sportsbook/online gaming function, with a strong understanding of the global sporting calendar and how markets, prices, and bet types work.
• Previous supervisory, coaching, or mentoring experience, or a clear readiness to step into a people-leadership role.
• Exceptional attention to detail and QA rigor, pairing a systematic checklist approach with the instinct to spot anomalies and connect unrelated issues into systemic problems.
• Strong organizational skills with the ability to manage multiple issues simultaneously and keep a team on track under pressure.
• Strong analytical mindset with the ability to make confident, data-driven decisions.
• Clear written and verbal communication, with the confidence to escalate, to challenge plans constructively, and to engage senior managers when required.
• Flexibility to work weekends and outside standard hours in line with the sporting calendar.

Responsibilities

• Own the team's daily QA cadence, ensuring comprehensive checklists and real-time surveillance of sportsbook functionality and content accuracy are executed consistently across all betting markets.
• Quality-check the team's output and lead by example on the most complex or highest-impact reviews, including bet placement, promo activation, and app navigation flows.
• Drive proactive pattern recognition across the team, connecting recurring problems into systemic issues and turning them into process improvements.
• Ensure surveillance is scaled up during major sporting events and tentpole windows, and coordinate post-release monitoring for new features and updates.
• Verify implementation of the Planning team's content strategies, and support analysts in challenging content plans constructively when a customer-experience or strategy conflict arises, backed by real-time data.
• Confirm all offered betting products are compliant and within regulatory requirements, maintaining a high level of quality and consistency across platforms.
• Lead, coach, and supervise a team of QA Analysts, fostering high performance and a culture of continuous improvement.
• Conduct regular 1-2-1s with direct reports, ensuring individual KPIs and team objectives are being met.
• Own the team's shift schedule, ensuring appropriate QA coverage across the surveillance window and around key sporting events.
• Support the onboarding of new analysts and help deliver ongoing training and upskilling across the team.
• Maintain and circulate team reporting and KPIs, giving the Manager and wider business clear visibility of issue volume, resolution times, and team performance, and surfacing trends, risks, and opportunities.
• Lead by example, presenting new ideas while maintaining the highest standards across current processes and daily performance.
• Oversee detailed daily QA reporting with clear issue prioritization and customer-impact assessment.
• Escalate critical, customer-impacting issues to the appropriate teams immediately, and act as a key point of contact on shift.
• Provide clear, actionable feedback to Trading, Product Operations, Content Operations, Event Control, Planning, Product, CRM, Marketing, and Promo, along with internal stakeholders.
• Ensure accurate records of identified issues, resolutions, and resolution times are maintained, and support incident channel verification and sign-off processes.
• Collaborate effectively across teams in a fast-paced, deadline-driven environment.

Benefits

• Competitive pay and benefits
• Flexible vacation allowance
• A hybrid / remote working environment
• Startup culture backed by a secure, global brand
• The opportunity to safeguard a product experience enjoyed by millions as part of a passionate team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed