Trainer, Park Operations | Full-Time | SeaWorld San Diego

SeaWorld•San Diego, CA

5d•Onsite

About The Position

The Trainer, Park Operations conducts training for Ambassadors, including facility tours, safety training, and assigned-station training. The role provides ongoing coaching and retraining through positive reinforcement, monitors new team members’ progress, conducts a 14-day safety check, and communicates progress concerns and additional training needs to a Supervisor. The Trainer conducts classes, coordinates class scheduling as needed, completes training materials and records, and helps Ambassadors achieve job proficiency. The position also supports other park facilities as needed, maintains facility quality and cleanliness, performs assigned audits, and models the behaviors expected of Park Operations Leadership. The Trainer works with team members and park leadership to support productivity and excellent guest service while following company, departmental, and applicable health and safety requirements. The position requires effective communication, professional conduct and appearance, and the ability to work indoors and outdoors in varying weather conditions, including around chemicals.

Requirements

At least 6 months of Park Operations experience and current status as an Assistant Supervisor.
Effective verbal and written communication skills, including comfort speaking to groups and responding effectively to individual and group questions.
Ability to create and maintain a cooperative team environment and encourage positive Ambassador behaviors and actions.
Ability to work effectively in a diverse environment to meet and exceed guest and Ambassador expectations.
Ability to work both as part of a team and independently with little or no supervision.
Ability to organize resources, establish priorities, monitor multiple projects and assignments, and remain results-oriented.
Ability to walk and stand for long periods in extreme weather conditions.
Willingness to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
Ability to complete required Train-the-Trainer programs and certifications for delivering department training.
Ability to complete legal, company, and department training requirements, including passing required tests and certifications within established timelines.
Basic computer and audio/visual skills; proficiency with PowerPoint and familiarity with standard software such as MS Office, Outlook, and Windows.
Willingness to comply with SEA grooming guidelines and employment standards.
Strong guest service skills and a desire to assist others.
Ability to successfully complete the Facility Trainer audition.
Ability to work indoors and outdoors in varying weather conditions and with and around chemicals.

Nice To Haves

Six months of rides experience is preferred.

Responsibilities

Conduct Ambassador training, including facility tours, safety training, and assigned-station training.
Provide ongoing coaching and retraining to Ambassadors and support team members through positive reinforcement.
Communicate Ambassador progress concerns to a Supervisor and identify additional training needs.
Conduct necessary training classes and complete training materials and paperwork for Ambassador and department records.
Answer Ambassadors’ questions to help them achieve job proficiency.
Assist other facilities throughout the park as needed.
Maintain facility quality and cleanliness according to company standards.
Practice safe work habits, including using personal protective equipment, lifting and driving safely, and reporting unsafe situations.
Demonstrate courteous and professional behavior with Ambassadors and guests.
Work as part of a team to increase productivity and provide excellent guest service.
Maintain a professional appearance that meets grooming standards and model behaviors expected of Park Operations Leadership.
Follow cleanliness standards, applicable federal, state, and local health requirements, and company and departmental policies.
Demonstrate knowledge of and train others on On the Job Trainer station tools.
Monitor new team members’ progress, conduct a 14-day safety check, and redirect behavior when needed.
Complete appropriate Ambassador and facility audits as assigned.
Communicate effectively with team members and park leadership.
Perform other miscellaneous duties as required.
Coordinate class scheduling as necessary.