Trainer I

ASM Research•Remote,

3d•Hybrid

About The Position

The Trainer I delivers structured technical training on program applications in classroom, virtual, conference, and field environments. This role supports end-user adoption and effective system use by providing clear instruction, assisting with training event execution, supporting minor updates to existing training materials, and responding to customer-driven training requirements in a travel-intensive operational setting.

Requirements

High school diploma or GED.
0 to 2 years of experience as a teacher, trainer, or help desk professional supporting a technical project.
Equivalent combination of education and relevant experience may be considered.
Strong ability to communicate technical and non-technical information effectively to beginner, experienced, and expert users.
Superior written, verbal, listening, and presentation skills.
Ability to work effectively as part of a team of trainers and support completion of documentation, reports, and training deliverables.
Strong attention to detail and ability to keep training events on schedule.
Strong organizational and interpersonal skills.
Ability to adjust priorities, multi-task effectively, and respond to changing customer needs.
Ability to learn new applications quickly with minimal training.

Nice To Haves

Experience delivering training for technical applications in a government, defense, military, or healthcare environment.
Familiarity with adult learning principles and user-focused training delivery methods.
Experience supporting conference events, mobile classrooms, or field-based training activities.
Experience developing or revising instructional materials and training documentation.
Knowledge of Army operations or prior experience in a military healthcare setting.
Experience using Adobe Connect, Adobe Acrobat Pro, and related virtual training or documentation tools.
Exposure to gathering user feedback and collaborating with functional analysts or subject matter experts to improve training content.

Responsibilities

Deliver in-person and online training sessions for program applications using approved instructional methods and presentation techniques.
Conduct training for users in classroom, virtual, and team-based environments, ensuring information is presented clearly to beginner and mid-level audiences.
Evaluate training effectiveness through quizzes, surveys, user feedback, and related analysis activities.
Set up and connect mobile classroom environments and coordinate with onsite personnel to resolve basic network and connectivity issues.
Provide input on the development and update of lesson plans, curriculum, SOPs, learning objectives, user guides, instructor guides, handouts, and practical exercises.
Gather information from application functional analysts, application owners, and subject matter experts to recommend updates to training materials and learning content.
Attend customer-requested conferences and support all related logistics, including gathering, shipping, maintaining, and returning booth materials and equipment.
Represent program applications at conference events by discussing system capabilities and benefits with current users and prospective customers.
Make minor edits and revisions to documentation and training materials based on reviews from subject matter experts, writers, and team members.
Adapt quickly to short-notice customer requests, changing training environments, software malfunctions, lack of internet access, and other delivery challenges.
Prepare expense authorizations before travel and complete expense reports upon return.