Traffic Management Specialist

Allied Universal • Orlando, FL

1d • Onsite

About The Position

Allied Universal is hiring a part-time Traffic Management Specialist to help ensure safe and efficient vehicular and pedestrian traffic through an airport terminal facility. The specialist supports traffic safety, parking enforcement, and compliance with TSA mandates while assisting travelers and promoting a positive, friendly, and helpful airport experience. The role involves managing curb activities and coordinating with Aviation Authority enforcement staff. Duties may also include initiating parking citations, coordinating vehicle towing, and preparing reports. The specialist works actively and visibly outside on the curb, rather than inside the terminal.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• A valid driver’s license is required for driving positions only.
• At least 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies while providing excellent customer service.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills, including the ability to offer positive solutions and assert authority only when necessary.

Nice To Haves

• Prior airport operations, traffic, or customer service experience; one or more years is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties in accordance with approved operating procedures.
• Promote traffic safety, enforce parking rules, and enforce TSA mandates regarding unattended or waiting vehicles.
• Provide crowd control in emergencies or inclement weather.
• Assist travelers with information about flight activity, parking options, and other relevant needs.
• Provide courteous customer service and communicate effectively in writing and verbally.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activities at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and prepare reports as necessary.
• Remain active and visible on the outside curb and work in designated areas and adjacent zones when necessary.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED