Traffic Management Specialist

Allied Universal • Orlando, FL

1d • Onsite

About The Position

Allied Universal is hiring a Traffic Management Specialist to help ensure safe and efficient vehicular and pedestrian traffic flow through an airport terminal facility. The role focuses on traffic safety, parking enforcement, compliance with TSA mandates, and providing helpful information and hospitality to the traveling public. The specialist represents the Airport Authority in frequent person-to-person interactions and coordinates with Aviation Authority enforcement staff on curb activities. Duties may also include initiating parking citations, coordinating vehicle towing, and preparing reports. The position is full-time and pays $18.25 per hour. The schedule is Monday, Tuesday, Wednesday, Saturday, and Sunday from 4:00 AM to 12:00 PM.

Requirements

• High school diploma or equivalent.
• Ability to obtain an Airport Authority Credential.
• A valid driver’s license is required for driving positions only.
• At least 2 years of verifiable work experience, preferably in traffic management or customer service.
• Strong interpersonal and communication skills.
• Ability to de-escalate conflicts and remain composed in challenging situations.
• Ability to handle emergencies and provide excellent customer service.
• Ability to work actively in designated areas and adjacent zones when necessary.
• Professionalism and courtesy at all times.
• Understanding of traffic management procedures and parking regulations.
• Ability to enforce rules logically and exercise good judgment.
• Attentive listening skills and the ability to offer positive solutions while asserting authority only when necessary.

Nice To Haves

• Prior airport operations, traffic, or customer service experience; one or more years is ideal.
• Certification in traffic/curbside management or a related field.
• Experience working in a fast-paced, dynamic outdoor environment.

Responsibilities

• Perform traffic management duties and follow approved operating procedures.
• Ensure traffic safety, enforce parking rules and TSA mandates concerning unattended or waiting vehicles.
• Provide crowd control during emergencies or inclement weather.
• Assist travelers with information about flight activity, parking options, and other relevant matters.
• Provide customer service through effective written and verbal communication.
• Coordinate with the Aviation Authority’s Landside enforcement staff and manage commercial vehicle activity at the curb.
• Initiate calls for parking citations and coordinate with the towing contractor to remove unattended vehicles.
• Maintain accurate records and reports of activities as necessary.
• Remain active and visible outdoors on the curb rather than inside the terminal.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in the company’s 401(k) plan, subject to eligibility requirements.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED