Traffic Management Center Operator

Kapsch TrafficCo•Kansas City, KS

13d•Onsite

About The Position

The Traffic Management Center Operator works at Kansas City Scout, the nation’s only bi-state Traffic Management Center, providing traffic management support for the Kansas City metropolitan area through an advanced traffic management system (ATMS). The system integrates traffic detection software, closed-circuit television (CCTV), and dynamic message signs (DMS). The operator monitors traffic flow, work zones, congestion, events, and incidents, and takes appropriate actions to warn drivers, coordinate emergency responders, and help restore normal traffic conditions. The role is based in Lee’s Summit, Missouri, and pays $18.00 per hour. The position is eligible to participate in Kapsch’s comprehensive benefits package.

Requirements

High school diploma.
Strong listening, written, and verbal communication skills.
Detail-oriented with the ability to multitask.
Proficiency with computers and Microsoft Office applications, including Word, Excel, and Access.
Ability to quickly enter and manage real-time data, rapidly assess situations, and act decisively.
Ability to work in a team environment.

Nice To Haves

Experience working with a multi-monitor computer workstation.
Typing and/or data entry experience.
Customer service or call center experience.
Previous dispatch experience in a high-volume environment using a CAD system.

Responsibilities

Create and post messages for the region’s Dynamic Message Signs (DMS).
View traffic conditions using Closed Circuit Television (CCTV).
Monitor traffic status, special and scheduled events, active events, and incident fault status using CCTV cameras, Emergency Response/Motorist Assist, law enforcement reports, and internal systems.
Communicate with state and local police, emergency communications centers, emergency response and motorist assist personnel, maintenance departments, the public, and media outlets.
Facilitate incident management, including detection, verification, response, and clearance.
Dispatch Emergency Response personnel and coordinate with Kansas Highway Patrol Motorist Assist Vehicle units.
Monitor active traffic events during the shift and ensure information and traffic-related messages are entered correctly into systems.
Troubleshoot and resolve system-related problems with assistance from Information Systems Technologists.
Coordinate with other operations staff regarding agencies and general control room operations, especially during shift changes.
Assist with collecting data for reports, including travel speed, travel time, incidents, field equipment failures, and other Traffic Management Center reports.