Traffic Management Center Coordinator

City of Chattanooga•Chattanooga, TN

5d•$52,517 - $63,446•Onsite

About The Position

Incumbents in this classification serve as a primary custodian of the city's real-time traffic operations and are an initial point of contact for all city, county, and state agency personnel, as well as external stakeholders. The Traffic Management Center Coordinator is the first level of a two-level information technology traffic management series.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Transportation Planning, or a related field with a minimum of two (2) years of experience in a dispatch center, command center operations, transportation management, or a related field involving real-time monitoring and decision-making; or any combination of equivalent experience and education.
Valid Driver’s License

Nice To Haves

Certification in FEMA National Incident Management System (NIMS) basic courses (e.g., ICS-100, IS-700) preferred.
IMSA Traffic Signal Technician Level 2 or higher preferred.
Relevant training and/or certification specific to Tennessee Department of Transportation (TDOT) or regional Intelligent Transportation Systems (ITS) preferred.
CompTIA A+, CompTIA Security+, and/or CompTIA Network+ preferred.

Responsibilities

Actively monitor the Advanced Traffic Management System (ATMS), CCTV feeds, DMS boards, and sensor data to detect traffic flow disruptions, incidents, hazardous road conditions, and rail-crossing delays.
Serve as the primary point of contact during traffic incidents; coordinate rapid response strategies with the Chattanooga Police Department (CPD), Fire Department (CFD), and TDOT SmartWay operators to clear lanes and restore flow.
Perform daily "health checks" on Intelligent Transportation Systems (ITS) assets (traffic cameras, LiDAR, Dynamic Message Signs, detection loops, and connected vehicle roadside units). Initiate work orders immediately upon detecting a failure.
Under the guidance of traffic engineers, implement pre-approved signal timing modifications or "flush plans" to relieve congestion caused by unexpected incidents or special events (e.g., Ironman, Riverbend, major conventions).
Maintain a live communication loop with 911 dispatch, public works crews, and transit (CARTA) to disseminate critical road status updates.
Manage the distribution of traveler information via Dynamic Message Signs (DMS), social media platforms, and 511 data streams to warn motorists of delays.
Review automated traffic data logs for accuracy; tag and categorize incidents correctly to ensure the Manager, Intelligent Cities has clean data for post-incident analysis.
Coordinate school timing adjustments at the beginning of the school year and actively monitor the functionality of the associated traffic control/timing systems.
Maintain accurate, detailed records and reports of all traffic operations and incident responses in the TMC incident database.
Strictly follow all TMC Standard Operating Guidelines (SOGs) and safety protocols for traffic management, keeping these guidelines up to date on a quarterly basis at minimum.
Uses, carries, and answers their cell phone for business purposes as determined by the assigned job duties and the department head.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.