Traffic Incident Management Coordinator II - Transportation Market

Gresham Smith • Charlotte, NC

1d

About The Position

The Traffic Incident Management Coordinator II will support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities. This includes delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and leading coordination among clients and stakeholders. The role involves managing TIM programs such as quick clearance initiatives and innovations, conducting after-action reviews, planning and facilitating program meetings, and leading outreach activities. Additionally, the coordinator will provide technical assistance, advice, data analytics, reporting, and guidance on statewide and regional incident management initiatives. They will participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings. Collaboration with and support for analysts statewide to maintain operational continuity during limited resources is also a key function. The work directly contributes to shaping environments where people live, work, and thrive, within a supportive, people-first culture.

Requirements

• Bachelor’s degree in a relevant field with at least 20 years of related experience; or 25 years of experience in law enforcement, incident management, fire services, or emergency response
• Minimum of 4 years supporting a statewide or regional Traffic Incident Management Program
• Experience in contract management and staff supervision
• Advanced technical writing and technical reporting skills
• Proficiency in Microsoft Office, particularly Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Ability to develop and maintain strong interpersonal relationships
• Flexibility to support client project activities outside normal business hours as needed

Nice To Haves

• Genuine curiosity, creativity, and a collaborative spirit

Responsibilities

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities including delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and leading coordination among clients and stakeholders
• Manage TIM programs such as quick clearance initiatives and innovations, conducting after-action reviews, planning and facilitating program meetings, and leading outreach activities
• Provide technical assistance, advice, data analytics, reporting, and guidance on statewide and regional incident management initiatives
• Participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings
• Collaborate with and support analysts statewide to maintain operational continuity when resources are limited
• Perform other duties as assigned by your supervisor

Benefits

• Flexible Schedules & Generous PTO
• Healthcare (Medical, Dental, Vision, Wellness Programs)
• 401(k) with Company Match
• Short- & Long-term Disability, Paid Life & AD&D
• Supplemental, Critical Care, Pet, Legal & ID Theft Insurance
• Family Planning and Parental Leave
• Mass/Public Transit Program
• Telemedicine and Employee Assistance Program
• In-house Learning
• Tuition Reimbursement
• Licensure Support
• Professional Organization Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior