Traffic Coordinator 1

reliance•Fairforest, SC

About The Position

The Traffic Coordinator is responsible for coordinating transportation activities, communicating with drivers and customers, and ensuring accurate and timely delivery of materials through efficient routing and scheduling. The role serves as a first point of contact for calls and emails, coordinates drivers, trucks, equipment, and delivery schedules, and maintains accurate dispatch records and documentation. This position works Monday through Friday from 3:00 p.m. to 11:30 p.m. The hourly rate is $23–$25, depending on experience.

Requirements

Strong communication and customer service skills.
Ability to multitask and manage multiple priorities.
Ability to remain calm and make decisions in high-pressure situations.
Strong organizational and time-management skills.
Attention to detail and accuracy in documentation.
Ability to work independently with minimal supervision.
Basic computer and data-entry skills.
Ability to coordinate with drivers, customers, and operations teams.
Ability to perform each essential duty satisfactorily.

Responsibilities

Serve as the first point of contact for incoming calls and emails, and communicate information accurately and promptly.
Receive and record information for calls, emails, and customer requests.
Respond quickly and accurately to customer inquiries.
Schedule and dispatch drivers, trucks, and equipment based on customer requests and operational needs.
Coordinate delivery routes to maximize efficiency and control costs.
Communicate customer requirements, delivery schedules, and operating hours to drivers.
Monitor driver activity, daily logs, and hours of service for compliance and efficiency.
Track equipment availability and notify the Fleet Maintenance Manager of repair needs.
Monitor fuel usage and verify accurate reporting of equipment usage.
Ensure tickets, work orders, and documents meet customer specifications and delivery requirements.
Relay work orders, messages, and instructions among drivers, supervisors, and operations personnel.
Communicate with customers and internal teams to resolve issues, answer questions, and respond to service needs.
Prepare daily schedules and weekly projections for deliveries and truck allocation.
Monitor personnel and equipment to ensure alignment with customer delivery schedules.
Maintain records of dispatch activities, including customer requests, deliveries, expenses, and inventory.
Determine the equipment, materials, and personnel needed based on work orders and specifications.
Communicate traffic conditions, weather issues, and other factors that may affect delivery timelines.
Evaluate delivery routes and recommend adjustments to improve efficiency and service quality.