Traffic Controller (non-Driving) - St. Mary's Hospital

Towne Park • Madison, WI

21d • $23 - $25 • Onsite

About The Position

The Traffic Coordinator directs vehicular traffic in designated areas while providing attentive, friendly hospitality services. As directed, the role may include issuing valet parking tickets, following mystery shop standards, upholding site parking policies and procedures, and parking or retrieving guest vehicles safely and promptly. The role may also assist guests with luggage where applicable.

The position involves greeting and assisting patients and guests, providing directions and information about the surrounding area, protecting guest confidentiality, and collecting data related to parking operations when applicable. Employees obtain information about daily events and rates and maintain claim checks and guest folio archives. The position is routine, follows established practices and specific operational directions, and is subject to frequent work checks. Travel of up to 5% may be required.

Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat and cold. AM or PM shifts may be scheduled. The hourly base pay range is $23–$25.

Requirements

• High school diploma or GED; if neither is held, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Must be at least 18 years of age.
• Knowledge of traffic and valet procedures.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to perform basic arithmetic with three-digit numbers and to use American money and units of weight, volume, and distance.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Must be able to drive a manual-transmission vehicle and perform parallel parking.
• Ability to talk and hear; sit or stand for extended periods; and, as needed, run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Required vision abilities include close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
• Ability to exert up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly to move objects.
• Ability to work outdoors for extended periods, including in extreme heat and cold.

Nice To Haves

• Customer service experience preferred.
• Register or computer experience preferred.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to patients and guests.
• Assist the marketing department with marketing efforts targeted to existing clients.
• Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly.
• Use guests’ last names when appropriate, use the appropriate salutation, welcome guests, and follow Towne Park phone etiquette.
• Maintain accuracy and composure under pressure.
• Assist guests with directions and other inquiries, provide information about the surrounding area and attractions, and stand while serving guests.
• Protect guest confidentiality in accordance with HIPAA requirements.
• Collect data in accordance with parking operations, if applicable.
• Obtain information about daily events and rates to be charged.
• Maintain claim checks and guest folio archives.
• When required, issue valet parking tickets in accordance with mystery shop standards and follow site parking policies and procedures.
• When required, park and retrieve guest vehicles promptly and safely, driving slowly and cautiously; assist with guest luggage where applicable.
• Perform other duties as assigned.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED