Traffic Control Officer, Full-time

High Point University•High Point, NC

About The Position

High Point University is seeking a Traffic Control Officer to support safe and efficient movement of pedestrians, vehicles, and bicycles across campus, particularly during peak traffic periods, special events, and emergencies. Under the general direction of the Campus Police Department, the officer supports traffic and crowd control operations without engaging in enforcement duties. The position also assists with parking compliance and promotes a secure campus environment through a visible presence and coordination with law enforcement personnel. Duties include helping motorists with jump-starts and providing vehicle and person escorts as needed. This position requires a flexible, non-traditional mid-shift schedule. Assigned work hours may vary according to the operational needs of the University. The officer may work outdoors in varied weather conditions and performs additional duties assigned by the Chief of Police.

Requirements

High school diploma or equivalent.
Valid North Carolina driver’s license with a clean driving record.
Ability to work outdoors in varied weather conditions.
Strong communication and interpersonal skills.
Ability to maintain professionalism and composure in challenging situations.
Basic computer literacy for citation systems and report writing.
Knowledge of basic traffic laws.
Verbal and written communication skills, including the ability to communicate clearly by radio.
Tact, diplomacy, and patience when interacting with various groups of people.
Ability to use available information to make quick and accurate decisions.
Conflict-resolution and negotiation skills.
Ability to follow and give directions.
Ability to work under pressure and pay close attention to detail.
Strategic thinking, problem-solving, sound judgment, and decision-making ability.
Ability to manage conflict and resolve issues efficiently and effectively.
Ability to provide excellent customer service and develop interpersonal respect and credibility with various groups.
Ability to work autonomously and exercise excellent judgment within outlined areas of responsibility.

Nice To Haves

Prior experience in parking enforcement, security, or law enforcement.

Responsibilities

Direct traffic to promote continuous mobility and prevent gridlock safely.
Assist with traffic control before, during, and after special events, in high-congestion areas, and on unsafe roads.
Assist with crowd management during large events.
Assist the events team with deploying and maintaining traffic-control equipment, including cones, signage, and barricades, as directed by Campus Safety or the events team.
Assist motorists and campus community members with tasks such as jump-starts, vehicle and person escorts, and giving directions.
Help maintain parking equipment, signage, and lot conditions; report hazards or maintenance needs to the appropriate department.
Direct traffic and reroute vehicles in the event of accidents or emergencies.
Notify a supervisor or Campus Police officers about people who may have violated motor vehicle laws or pedestrian rules.
Prepare required reports.
Assist with parking enforcement as directed by the Campus Police Department.
Assist with the Welcome Centers as needed.
Serve as a Campus Security Authority as outlined by the Clery Act.
Perform other duties assigned by the Chief of Police.