Traffic Control Officer

LAZ Parking Midwest • Kansas City, KS

1d • Onsite

About The Position

The Traffic Control Officer supports the airport by directing vehicle and pedestrian traffic at the main terminal, helping reduce congestion and guide pedestrians to designated areas. The role also assists travelers with parking and ground transportation inquiries and helps ensure the curbside remains free of unattended vehicles.

The officer serves as a liaison among the airport, travelers, tenants, vendors, and ground transportation companies to support compliance with local rules and regulations. The position involves working independently and with team members, reporting to a field supervisor, responding calmly to complaints and critical situations, and helping keep terminal, curbside, and parking areas presentable. This seasonal role requires open availability, including mandatory holiday work, and outdoor work in varying weather conditions.

Requirements

• Be willing to work outdoors in heat, wind, snow, rain, and other elements.
• Have reliable transportation; the location is remote and bus schedules do not align with the end of the shift.
• Be willing to work early mornings, nights, weekends, and holidays; holiday work is mandatory.
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods and bend, stoop, squat, and lift frequently during a shift.
• Ability to work independently and multitask.
• Ability to interpret policies, procedures, and standard business practices.
• Ability to establish and maintain effective working relationships with employees, tenants, government agencies and departments, the community, airport users, and the traveling public.
• Demonstrate urgency and timeliness and remain open to feedback and differing opinions.
• Have interpersonal skills to interact courteously with passengers and direct traffic.
• Ability to handle challenging and emotionally charged situations.
• Ability to speak, read, and comprehend English.
• Ability to make decisions independently and remain firm in decisions.

Responsibilities

• Greet and assist the traveling public in a professional and cordial manner.
• Direct vehicular and pedestrian traffic at the airport’s main terminal.
• Help keep the curbside free of unattended vehicles.
• Act as a liaison between the airport, traveling public, tenants, vendors, and ground transportation companies to support compliance with local rules and regulations.
• Assist the public with general inquiries, especially about parking and ground transportation options.
• Work independently and with team members, reporting to a field supervisor.
• Resolve customer complaints in accordance with policies and procedures.
• Respond to incidents and critical situations calmly and with a problem-solving approach.
• Follow instructions and pre-established guidelines to perform job functions.
• Monitor parking lots and help keep terminal, curbside, and parking areas presentable.
• Set up or remove signs as needed, and sweep and remove trash and debris.

Benefits

• Competitive wages of $23 per hour.
• Internal growth opportunities.
• Pay Activ on-demand access to earned wages, with up to 50% available immediately.
• Paid training and a free uniform.
• Free health coaching and resources.
• Employee Assistance Program with 24/7 confidential counseling for employees and eligible household members.
• Smoking cessation program.
• For full-time employees: three tiers of health insurance, vision and dental coverage, paid time off, short-term and long-term disability, and 401(k) match.
• 401(k) match available to part-time employees after six months of employment if they average more than 25 hours per week.

What This Job Offers

• Education Level: No Education Listed