Trading Systems Support Analyst

ICAP•New York, NY

11d•$60,000 - $65,000•Hybrid

About The Position

The Trading System Support team is responsible for maintaining TP ICAP’s trading platforms, trade resolution, post-trade services, and market data APIs. This is a global team with representatives in London, New Jersey, Hong Kong, and Singapore. With TP ICAP Global Broking’s growth in hybrid trading and volume matching platforms, Trading System Support is central to every launch. This role involves providing market support to clients, brokers, and sales teams, static data configuration for client and instrument setup, client onboarding and support for post-trade services, order routing, and market data. The position also requires representing the team as a key project stakeholder in all trading initiatives and ensuring TP ICAP’s markets operate in an orderly fashion, maximizing speed to market in a compliant and controlled manner.

Requirements

High technical competency
Market monitoring and support
Ability to manage small projects independently to a conclusion
API Support including experience with FIX protocol
Multi asset class knowledge
Strong client facing ability
Service orientated with good understanding of trade flows
Experience in a support role from a market or technical perspective
Understanding of Wholesale Financial Services
Basic level of IT networking
Comprehensive knowledge of the life cycle of a trade
Good understanding of inter-dealing broking

Nice To Haves

Experience in deploying internet-based trading applications and troubleshooting connectivity and packaging issues
Demonstrable knowledge of FIX client onboarding
Proficiency with HTML5
Knowledge of Credit Derivatives, Bond, FX products nsf OTC products
Experience of working within an investment bank or inter-dealer broker

Responsibilities

Access controls onto TP ICAP’s electronic and voice offerings
Adhering to governance by following operational procedures to ensure TP ICAP’s market operate in an orderly manner
Maintain all groups and pages, including sorting across multiple asset classes
Creating all Firms, traders, brokers, and Voice accounts
Responsible for Auction calendar and rolling new instruments onto the screen
Work with NEX/Broker Tec for customer and firm mapping
Responsible for Market Control of all products on our trading systems
Investigation and escalation of system issues to production support or directly to developers following global support framework
Broker/Trader support, training and screen configuration on TP ICAP’s electronic platforms
Handling client queries and managing issues through to resolution
Handle connectivity issues for brokers and traders
Investigate post trade issues with clients
Client onboarding and support of market data, order routing and post trade services via FIX or proprietary APIs
Static data set up for internal and external users including entities on TP ICAP’s electronic platforms in front and middle office systems
Static data instrument set up for TP ICAP’s Global Broking electronic offerings in all regions