Trading Services Director - Cash Settlements

JPMorgan Chase & Co. • Newark, DE

5d

About The Position

As an Executive Director in Prime Financial Services Operations, the Trading Services Director leads cash settlements, cash movements, and daily control execution to support strong client experience and risk management for Institutional and Retail clients. The role leads and grows a resilient cash and control environment for a high-impact broker-dealer platform, partnering across stakeholders to develop the product, reduce operational risk, and improve client outcomes.

The position is central to complex cash and securities processing across domestic and international markets. It partners with global stakeholders to monitor, analyze, and resolve processing issues across markets and products, and drives modernization initiatives affecting payments and operational workflows to improve efficiency, transparency, and control effectiveness.

Requirements

• 10 years or more of experience in financial services operations, program management, and/or client service disciplines.
• Experience supporting market-wide payments change initiatives, such as ISO 20022 migration for SWIFT messaging or similar modernization efforts.
• Experience supporting trade settlements and trade lifecycle processing, including issue investigation and exception management.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including evaluating, implementing, or governing AI-driven solutions.
• Experience leading teams through adoption and utilization of AI-enabled analytics, workflow automation, or intelligent process tools, using coaching, change adoption, and continuous improvement to improve efficiency and accuracy and support controlled execution.
• Knowledge of cash processing and market settlement practices.
• Experience operating within a control framework, including risk identification, escalation, and remediation tracking.
• Ability to manage multiple priorities and deliver to deadlines in a fast-paced environment.
• Experience partnering with technology teams on process or platform changes affecting operations.
• Experience producing management reporting and presenting operational updates to senior stakeholders.
• Active/current FINRA Series 99 Operations Professional certification, or ability to obtain Series 99 certification within the first 120 days of employment.

Nice To Haves

• Bachelor’s degree in finance or a related field, or equivalent work experience.
• Experience supporting prime brokerage and/or hedge fund client servicing models.
• Experience working in payments and cash processing.
• Experience working across domestic and international market settlement considerations.
• Experience defining or improving operating procedures, controls, and governance routines.
• Experience leading cross-functional projects that drive measurable process efficiency and/or risk reduction.

Responsibilities

• Ensure timely and accurate processing of broker-dealer cash activity by monitoring activity, investigating exceptions, and driving resolution within an established control framework.
• Partner with global stakeholders to develop, enhance, and sustain an operational control framework aligned with risk management expectations.
• Collaborate with technology partners to provide operational input into system integration, workflow design, and control enhancements.
• Engage daily with internal stakeholders, counterparties, agent banks, and custodian banks to resolve complex lifecycle issues.
• Identify trade and settlement discrepancies, assess root causes, and implement actions to reduce recurrence and operational risk.
• Oversee key performance and risk indicators, defining thresholds and targets to drive continued performance improvement.
• Lead process improvement initiatives to streamline workflows, improve throughput, and strengthen controls and documentation.
• Prepare management reporting and presentations, including risk themes, exception trends, and progress against key deliverables.
• Lead teams through adoption and use of AI-enabled analytics, workflow automation, or intelligent process tools.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed