Trade Specialist, Full-Time, Avalon - West Elm

Williams-Sonoma•Alpharetta, GA

22h•Onsite

About The Position

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. About the Team Our mission is to enhance the quality of our customers’ lives at home. We put the customer at the center of everything we do, every day. Our corporate values that guide our actions and decisions are our People First culture, customers, quality, shareholders, integrity, and corporate responsibility. Overview of the Store Trade Specialist role You will be responsible for exceeding the trade sales plan in the local trade area and creating a thriving customer community. Activities include networking with area trade associations, neighborhood associations, sales prospecting and providing a level of service that builds relationships. You will act as a trade liaison with all retail trade customers, as well as a regional brand advocate within the community. You will help support the goals and strategies set by Retail Management to grow our business.

Requirements

Proficiency with Microsoft Office Suite, to include Outlook, Word, Excel, and PowerPoint
Strong product and procedural knowledge specific to remodeling and building trades, with emphasis on period residential and commercial materials, design, and construction
Strong aptitude for customer service and sales, with a high energy "can do" approach
Proven ability to achieve results both independently and through others
2-3 years outside sales experience with a strong emphasis in customer service and delivery of set goal plan

Nice To Haves

Prior experience in Microsoft Dynamix AX, Sales Force Management, and POS systems a plus

Responsibilities

Strong presence on the sales floor, act as first point of contact and primary resource for design clients either as walk in or appointment based traffic
Responsible for new client acquisition and lead generation through outreach, emails, follow up, etc.
Promote West Elm products and services to prospective and existing clients through a combination of opportunities focusing on in store service and telephone contacts
Partner with area Leadership and store General Manager to execute store sales plan to meet/exceed retail goals
Develop, manage and grow the customer base in a defined client segment and geographic region of the retail store
Identify area home, neighborhood, preservation and other associations with whom to reach out and build a connection
Develop and execute events that drive traffic and position West Elm as a resource
Promote West Elm products and services to prospective and existing clients through a combination of opportunities that include in-store service, telephone contacts, site visits, in-store events, and trade shows
Builds strong connections with Call Center and WSI Contract teams, to leverage resources and build overall businesses.
Supports retail store in customer service and operations as needed.
Performs other duties as assigned by management.

Benefits

A generous discount on all Williams-Sonoma, Inc. brands
A 401(k) plan and other investment opportunities
A wellness program that supports your physical, financial and emotional health
Paid vacations and holidays (full-time)
Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning opportunities through brand specific resources and WSI University
Leadership development opportunities