Trade Project Coordinator

Pella Northland•Brooklyn Park, MN

9d•$25 - $27

About The Position

The Project Coordinator Team at Pella Northland is focused on delighting our customers in their interactions with Pella following the sale of our product and preceding the delivery or installation. They excel in making sure that the customer experience with Pella is world class by coordinating quoting, purchasing, scheduling, and delivery of customer orders. They play a critical role in explaining the process and what to expect out of it, as well as making sure their customers have everything they could need to have the best possible experience with Pella!

Requirements

Strong attention to detail
Strong verbal and written skills
Ability to multitask and excel in a fast-paced environment
Customer Focused
Strong Computer aptitude
Positive Energy & Teamwork Mentality
Results Orientated, Goal Driven & Self Motivated
Must have High School Diploma or GED
1-2 years customer service or general business/administrative experience preferred

Nice To Haves

Experience working with a highly technical product is desirable
AA or Technical degree preferred

Responsibilities

Provides quality customer service to internal and external customers daily via telephone, email, text and in-person communication.
Manage product delivery scheduling and details, ensuring timely fulfillment of orders and installation success.
Manage recovery process and help coordinate solutions for shortages and damaged product
Provide exceptional support and project updates to our customers in the following potential areas: Product delivery, Product availability, Scheduling coordination, Homeowner follow-up communication.
Develop long-term, mutually beneficial relationships with general contractors, building owners, and consumer clients
Coordinating service appointments along with appropriate follow-up as needed
Purchasing product from vendors and our corporate manufacturing facilities, timely and accurately
Recording all details as necessary along with appropriately updating tasks to manage clear and consistent communication for our customers.
Manage and coordinate product installation requirements and scheduling, ensuring excellent communication throughout the entire process to maximize available resources.
Assist in researching open receivables status and supporting the team in collecting receivables.
Promote and facilitate continuous improvement activities in the department.
Special projects and other duties as assigned and based on business necessity
Strive for 100% "Very Satisfied" customers