Trade OMS Application Production Support Engineer (Python)

Talan•New York, NY

5d•$100,000 - $130,000•Hybrid

About The Position

Talan is seeking an Application Production Support Engineer to join their team and support critical trading applications for their Electronic Execution platform. The role involves hands-on production support, working under pressure to ensure trading systems operate smoothly on a day-to-day basis. The position is located in NYC and requires a hybrid work model with at least 3 days onsite per week. Talan does not sponsor U.S. work permits or employment visas.

Requirements

Solid experience in application production support, ideally in a fast-paced trading environment
Strong skills in Python, shell, SQL
Familiarity with ServiceNow, JIRA, XML, and FIX Protocol
Good understanding of equities markets and trading platforms (OMS, EMS, SOR)
Comfortable reading logs and FIX messages to troubleshoot and find root causes
Strong communicator, able to explain technical issues clearly to both technical and business teams
Able to stay calm and prioritize well when things get stressful

Responsibilities

Handle critical production issues, applying the right troubleshooting process to get systems back up fast
Work with business users to gather requirements and manage problems, changes, and incidents (ServiceNow, JIRA, Confluence)
Build and maintain run-books, SOPs, and training material, and help train the team
Set up monitoring and alerts (GENEOS, Open Search, Grafana) to catch issues before they escalate
Automate routine checks with Python and shell scripting to cut down manual work
Run root cause analysis after incidents and support audit, compliance, and business continuity efforts