Consultant, Production Application Support

CIBC•Toronto, ON

5d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. As a Consultant, Production Application Support, you will join CIBC’s AESP Team to provide technical expertise for small to medium, complex projects/initiatives as they relate to the implementation and support of application and/or infrastructure technology in a multi platform environment. The successful candidate for this role may be on call at times, and required to be accessible 24/7.

Requirements

7 years experience in Providing production application support
Experience in developing or supporting DataPower Integration gateway technology, XML/XSLT, XALAN, or any other integration technologies.
Strong knowledge of Microsoft Windows, Linux RedHat and Unix Solaris operating systems
Basic Network Troubleshooting
Secure File Transfer protocols
Bachelor’s degree or equivalent in Computer Science or Technical discipline.
Analytical Thinking
Application Production Support
Brokerage Services
Business Requirements
Identifying Opportunities
Impact Analysis
Implementation Planning
IT Operations Support
Technical Knowledge
Work Collaboratively

Nice To Haves

Experience in Java/J2EE, API, managed Secure File transfer, Feedhub, and Batch scheduling
Some experience / familiarity with majority of the following technology environments: CaaS, scripting (shell) Oracle Databases, experience with Autosys and Feedhub, Version Control Software, Agile and DevOps concepts, Middleware (JBoss, Weblogic or Websphere), Jenkins, Github.
Knowledge of Dynatrace, Grafana, Splunk and Devops tools.

Responsibilities

Evaluate service requests to ensure adherence to standards and processes.
Coordinate and/or execute implementation plans.
Identify and resolve small to medium complex production problems.
Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
Defining, implementing changes to, and supporting a production application.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development