Application Support Engineer

RBC • Toronto, ON

1d • CA$67,000 - CA$110,000 • Onsite

About The Position

As a Level 2 Application Support Engineer, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role—you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.

Requirements

• 5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
• Strong SQL skills for querying, analyzing data, and troubleshooting application issues
• Hands-on experience supporting .NET and Java applications in both traditional and modern containerized environments (Kubernetes)
• Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
• Working knowledge of microservices architectures and RESTful APIs
• Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk
• Deep familiarity with incident and change management frameworks (ITIL or similar)
• Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup)

Nice To Haves

• Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
• Background in asset management or CMDB processes

Responsibilities

• Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
• Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
• Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
• Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
• Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
• Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience

Benefits

• Bonuses
• Flexible benefits
• Leaders who support your development through coaching and managing opportunities
• Access to a variety of job opportunities across business and geographies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed