Trade Hospitality & Events Coordinator - Black Stallion Winery, Napa

Delicato Family Wines•Napa, CA

3d•$21 - $32•Onsite

About The Position

Join our Black Stallion Estate Winery Experience team, located along the historic Silvarado Trail in the heart of Napa Valley. Under general supervision, the Trade Hospitality and Events Coordinator is responsible for delivering best in class service in hospitality experience and events for trade guests visiting the winery. This role will play a key part assisting our Trade leadership team in administrative and logistical matters pertaining to trade hospitality, including processing and calendaring hospitality request forms, maintaining all property trade calendars, proactively reaching out to our Sales team to understand their priorities for trade visits, developing individualized guest experiences and executing trade events. We're looking for someone to roll up their sleeves and embrace the spirit of Black Stallion Estate Winery and our Delicato family heritage. This role is essential to delivering the highest level of service in luxury hospitality, while building core relationships with our guests and wine community. This role requires onsite attendance five days a week in Napa at the winery, and is not remote eligible.

Requirements

High School diploma or equivalent; Associate degree is a plus
Minimum three years wine or hospitality related (winery, restaurant, hotel) experience in a customer facing role
Experience working with or equivalent working knowledge of wine trade
Must be 21 years of age
Valid driver’s license, appropriate automobile insurance coverage, and clean driving record
TIPS certified or certification within 90 days of employment
CA food handler’s certification required
Working knowledge of wine industry and culture
Ability to communicate wine knowledge to all levels of experience
Meticulous attention to detail and strong organizational skills
Proactive planning, critical thinking, and problem-solving skills
Exceptional active listening, verbal, and written communication skills
Demonstrates excellent customer service and patience
Must possess a friendly, professional demeanor and appearance
Strong computer skills, MS preferred (Word, Excel, PowerPoint, Publisher)
Knowledge of food and beverage operations at a high level of service

Nice To Haves

Wine industry experience and wine knowledge is strongly preferred
Wine education certification is a plus

Responsibilities

Calendars, facilitates, and executes wine tastings, tours, experiences, and wine education-related activities, for or requested by executives, owners, sales, trade, media, marketing, leadership, and internal and external needs
Processes, coordinates, and calendars hospitality request forms, maintains trade calendars, responds to personalized guest requests and assists in events and experiences
Manages overnight accommodation and reservations for suites or cottages, appropriately partnering with cross-functional departments for execution
Proactively communicates with Sales teams to understand their priorities for trade visits, including key brands and SKUs to highlight, and individual guest background and needs
Works directly with Brand, Sales, and Winemaking teams to understand Brand strategies and priorities and create experiences and programs to showcase wines and educate trade guests
Executes Sales and Internal requests for guest visits as well as specific guest requests according to the Hospitality Request Form
Maintains inventory and replenishment of Hospitality essentials in guest cottages or suites
Processes all charges related to visits and ensures receipts and reporting are provided in a timely manner
Supports, coordinates, and hosts special visits, onsite and offsite pourings, events, experiences and internal meetings, as assigned
In partnership with leadership team, continues to develop trade programs, including operational improvements, new experiences and customizations
Acts as a primary point of contact for all trade guests
Build rapport and establish relationships between trade guests and winery team
Acts as Event Captain during events; communicates with and supervises event staff to ensure accurate event operations and precise flow of event timeline
Creates and maintains proposals, contracts, and event orders for all events (meals, meetings, and larger events) to include timeline, schematics, vendor contracts, details, and guest requests within winery parameters
Plans, organizes, facilitates, and executes private and company sponsored hospitality events. Reviews and maintains calendar of events for all private and internal sponsored events; secures all necessary workforce, equipment, and all other event-related requirements
Facilitates phone inquiries, emails, and general correspondence that relate to trade, corporate and private special events