Trade Floor Support
Smbc Us•New York, NY
•Onsite
About The Position
Provides technical assistance and rapid issue resolution for trading systems, hardware, and applications used by front-office personnel on the trading floor.
Requirements
- Experience supporting trading platforms, financial systems, or high-pressure environments.
- Knowledge of market data applications such as Bloomberg, Reuters, or ICE.
- Familiarity with Windows, Linux, scripting, and basic networking.
- Strong problem-solving, communication, and multitasking skills.
- Ability to work in a fast-paced, time-sensitive environment.
Responsibilities
- Provide real-time technical support for traders and front-office staff, resolving issues related to trading platforms, market data feeds, hardware, and network connectivity.
- Monitor the health and performance of trading systems and escalate incidents as needed.
- Collaborate with infrastructure, application, and networking teams to troubleshoot and resolve problems.
- Document recurring issues and contribute to the creation of support guides and knowledge bases.
- Ensure minimal downtime and maintain compliance with operational and regulatory standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
