Tracker Service Manager

Bass Pro Shops•Mesa, AZ

22h

About The Position

The Boat Services Manager, under the supervision of the Boat Manager, is responsible for managing and providing daily direction to associates in the Boat Service area within a Bass Pro Shops or Free-Standing Store. This includes overseeing inventory control, service, warranty, rigging, delivery, detailing, and parts activities. The role supports the department's financial goals, ensures customer satisfaction, maintains a safe work environment, and assists with staffing, training, and resolving customer and associate issues. Key functions also involve scheduling and assigning work orders, managing unit and parts inventories, coordinating special events, and ensuring timely processing of warranty claims and product deliveries.

Requirements

2-4 years in Retail Boating or similar industry
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from Managers, associates, customers, and the public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

Nice To Haves

Supervisory experience is a plus

Responsibilities

Supports the Boat Manager in the achievement of the departments or dealership’s financial goals for the Service area to include Service and Parts Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
Provides daily supervision and direction to the associates in the Service Department.
Schedules and assigns all service, rigging and warranty work orders; ensure work orders are completed to the customer’s satisfaction on a timely basis.
Maintains and constantly strives to increase associate productivity.
Maintains a safe, clean and secure work environment.
Supports a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
Assists the Boat Manager to staff the Service area with customer-oriented associates; participate in interviewing and makes recommendations for selection; coordinate training; consults with Boat Manager and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
Resolves customer and associate opportunities with Boat Manager.
Assists the Boat Manager with coordination of all “Special Events” to include Boat Shows, Classic events and / or other on or off-site promotional activities.
Manages and ensures accuracy of unit and parts inventories.
Ensures warranty claims are created, submitted and warranty payments received on a timely basis.
Ensures products are properly detailed and unit deliveries are conducted in a friendly and professional manner as scheduled.
Assists the Boat Manager in executing other Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing; training; planning; assigning and directing work; measuring and evaluating performance; addressing complaints and resolving problems; maintaining a positive, harassment free working environment for all associates.
ALL OTHER DUTIES AS ASSIGNED.

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!