Track Supervisor

Andretti Indoor Karting & Games•Marietta, GA

12d

About The Position

Andretti Indoor Karting & Games is seeking a Track Supervisor for a full-time hourly position. The Track Supervisor assists the facility’s Operations Managers with daily leadership and operations, including staffing and training hourly employees, cost control, service standards, operational procedures and policies, guest relations, sanitation, environmental control, cash handling, staff motivation, and safety and security. The Supervisor leads shifts alongside Operations Managers and fosters ownership and accountability while upholding AIKG’s quality and ethical standards and representing the Andretti brand. The role oversees daily department operations and the guest experience, supports staff performance, training, morale, recruitment, and retention, and helps execute special events. Andretti Indoor Karting & Games is a family entertainment company with indoor karting, virtual reality simulators, arcades, restaurants, and event spaces. The company has locations in Arizona, Florida, Georgia, and Texas, as well as corporate support offices in Orlando and Atlanta.

Requirements

Guest service and leadership experience is preferred.
A drug test and background check are required before employment.
Proven leadership and teamwork skills, including the ability to motivate and manage staff at all levels.
Strong written, verbal, and organizational skills.
Ability to work with minimal supervision and make independent decisions and judgments appropriate to the position.
Ability to lift up to 50 pounds.
Open and full availability.
Willingness to work a flexible schedule, including holidays, nights, and weekends.
Sensitivity to confidentiality and discretion when handling personal and confidential employee matters.
Gregarious, upbeat, and outgoing personality.

Nice To Haves

Six months or more of Andretti brand and culture exposure.
Current trainer or team lead experience.

Responsibilities

Manage daily operations, including staffing, scheduling, labor, repairs and maintenance, cleanliness, organization, service timing, and product quality.
Maximize daily sales and manage costs, labor, and cash control.
Perform department opening, running, and closing duties.
Maintain organization and cleanliness in departmental areas.
Proactively manage guest relations, including spending time on the floor interacting with guests and making table visits.
Ensure the highest quality and service standards.
Oversee all aspects of guest relations and the quality of the guest experience, including product, timing, service, and entertainment.
Empower staff to deliver exceptional service.
Execute special events with the Leader on Duty.
Provide management with direct and honest feedback about staff performance.
Assist with staff training and employee relations.
Maintain high staff morale.
Participate actively in staff recruitment and retention.
Maintain safety procedures.