TPS Engineer

Applied Materials•Santa Clara, CA

6d•Onsite

About The Position

Applied Materials is seeking a TPS Engineer to support product hardware performance at a specific customer. The role participates in new product introductions and early learning shipments, resolves critical long-term customer issues, and identifies special projects for successful implementation. It provides third-level escalation for hardware and software stability issues and drives failure analysis to identify persistent technical issues, develop resolution plans, and design corrective solutions. The engineer supports alpha- and beta-site evaluation of new hardware, software, and processes, including installation, operation, calibration, service, and testing. The role reviews engineering change orders (ECOs), verifies that supporting data demonstrates a fix, and communicates updates to the field. It also engages customers in technical discussions, presents system and process performance data, supports documentation development, and ensures field implementation of technical improvements and upgrades. The position organizes and manages training for early learning shipments and new product introductions, and transfers product knowledge from the business unit to the local account team. The role calls for specialized technical expertise, sound judgment in addressing business and technical challenges, leadership of functional teams or projects of moderate complexity, analytical problem-solving, and the ability to communicate difficult concepts and influence others. The position is based in Santa Clara, California, includes travel 50% of the time, and is relocation eligible.

Requirements

Demonstrated depth and/or breadth of expertise in a specialized discipline or field.
Ability to interpret internal and external business challenges and recommend best practices to improve products, processes, or services.
Ability to lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
Ability to lead others in solving complex problems using sophisticated analytical thought and judgment to identify innovative solutions.
Ability to impact customer, operational, project, or service objectives while working within functional policies.
Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.
Willingness to travel 50% of the time.

Responsibilities

Participate in new product introductions and early learning shipments.
Resolve critical long-term customer issues and identify special projects for successful implementation and completion.
Be responsible for product hardware performance at a specific customer.
Provide third-level escalation for hardware and software stability issues.
Drive failure analysis to identify long-term technical issues, develop resolution plans, and design corrective solutions.
Provide alpha-site engineering support for installation, operation, calibration, service, and testing of new hardware, processes, or software designs.
Provide beta-site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on customer tools.
Initiate and review engineering change orders (ECOs), ensure supporting data validates fixes, and communicate follow-up to the field.
Engage in technical dialogue with customers regarding escalations and hardware or software availability requests.
Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
Support GPS in generating documentation such as CENs and BKMs.
Create and review documentation covering technical improvements, system upgrades, and support plans; present to customers and ensure field implementation.
Organize and manage on-site training for early learning shipments and new product introductions for internal and external engineers.
Enhance local team product technical knowledge through frequent knowledge transfer from the business unit to the account.