TPS Engineer
About The Position
The TPS Engineer is responsible for product hardware performance at a specific customer and provides third-level escalation support for hardware and software stability issues. The role participates in new product introductions and early learning shipments, resolves critical long-term customer issues, and identifies special projects for successful implementation and completion. The engineer drives failure analysis to identify long-term technical issues, develop resolution plans, and create design corrections. The position provides engineering support at alpha sites and customer beta sites, including installation, operation, calibration, service, and testing of new hardware, software, or processes. It also supports customer escalations and technical discussions, reviews engineering change orders, generates system and process performance reporting, and creates technical documentation and support plans. The role organizes on-site training for early learning shipments and new product introductions for internal and external engineers, and transfers product knowledge from the business unit to the account team. The position is based in Santa Clara, California, with travel required 50% of the time; relocation is eligible.
Requirements
- Demonstrated depth and/or breadth of expertise in a specialized discipline or field.
- Ability to interpret internal and external business challenges and recommend best practices to improve products, processes, or services.
- Ability to lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
- Ability to lead others in solving complex problems using sophisticated analytical thought, judgment, and innovative solutions.
- Ability to communicate difficult concepts and negotiate with others to adopt a different point of view.
- Willingness to travel 50% of the time.
Responsibilities
- Participate in new product introductions and early learning shipments.
- Resolve critical long-term customer issues with upper management and identify special projects for successful implementation and completion.
- Ensure product hardware performance at a specific customer and provide third-level escalation for hardware and software stability issues.
- Drive failure analysis to identify long-term technical issues, resolution plans, and design corrections.
- Provide alpha-site engineering support for installation, operation, calibration, service, and testing of new hardware, processes, or software designs in-house or on an engineering tool.
- Provide beta-site support for installation, operation, calibration, service, and testing of new hardware, software, or processes on a customer tool.
- Initiate and review engineering change orders (ECOs), verify that data supports the fix, and communicate follow-up information to the field.
- Engage in technical dialogue with customers during escalations or hardware and software availability requests.
- Generate and present system performance data, including MTBF, MTBI, availability, process data, and I/W spending analysis.
- Support GPS with documentation such as CENs and BKMs; create and review documentation on technical improvements, system upgrades, and support plans; present it at the customer level and ensure field implementation.
- Organize and manage on-site training for early learning shipments and new product introductions for internal and external engineers.
- Enhance local team product technical knowledge through frequent knowledge transfer from the business unit to the account.
Benefits
- Comprehensive benefits package
- Potential eligibility for participation in a bonus program
- Potential eligibility for a stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
