TPA Production Manager

United Property Restoration Services•Middlefield, CT

About The Position

United Property Restoration Services is an established and growing restoration general contractor specializing in rebuilding and restoring residential buildings after floods, fires, and other natural disasters. The TPA Production Manager leads all restoration projects assigned through Third-Party Administrator (TPA) and managed repair programs, ensuring compliance with carrier and program requirements while delivering strong customer service, profitability, and operational performance. The role oversees project execution from assignment through completion, coordinating resources and field personnel, communicating with insurance carriers and program representatives, monitoring compliance metrics, and ensuring work is completed on time, within budget, and in accordance with company standards. The manager is the operational leader and primary point of accountability for program scorecards, cycle times, customer satisfaction ratings, and key performance indicators. United Property Restoration Services describes its CARE AT WORK philosophy as providing customers the expertise needed to recover and rebuild their property. The company also emphasizes its culture and team dynamic.

Requirements

At least 5 years of restoration industry experience.
At least 3 years of leadership or management experience.
Experience with insurance restoration, managed repair programs, and TPA networks.
Ability to manage restoration projects, budgets, program compliance, customer service, and production teams.

Nice To Haves

Associate's or bachelor's degree in Construction Management, Business, Restoration Management, or a related field preferred.
IICRC Water Restoration Technician (WRT) certification.
IICRC Applied Structural Drying (ASD) certification.
IICRC Applied Microbial Remediation Technician (AMRT) certification.
OSHA 10 or OSHA 30 certification.
Xactimate certification.

Responsibilities

Manage projects received through TPA and managed repair programs and ensure compliance with carrier and program guidelines, requirements, and timelines.
Monitor program scorecards, KPIs, customer satisfaction ratings, cycle times, and response metrics; implement corrective action plans when performance falls below expectations.
Maintain relationships with carrier representatives, program managers, adjusters, and claim professionals; attend carrier and program review meetings as required.
Oversee reconstruction activities and develop project schedules, coordinating manpower, equipment, materials, and subcontractors.
Monitor daily production activities, review job progress and production reports, and ensure projects remain on schedule.
Maintain proper claim documentation throughout each project and ensure work meets company standards, industry best practices, and carrier requirements.
Manage project budgets and profitability; review estimates, supplements, change orders, and invoices for accuracy and compliance.
Ensure billing procedures meet program requirements, monitor gross profit, and identify opportunities to improve operational efficiency.
Coordinate with estimating, accounting, and operations personnel to support timely project closeout.
Maintain proactive communication with policyholders and promptly and professionally resolve customer concerns and escalations.
Monitor customer satisfaction surveys and implement improvements as needed.
Supervise production teams assigned to TPA projects and provide coaching, training, and performance development for supervisors and technicians.
Promote accountability, professionalism, customer-focused service, safety, and continuous improvement; conduct project reviews and operational meetings.
Ensure adherence to company policies, program requirements, industry regulations, and safety standards.
Conduct jobsite inspections and quality control reviews; verify that documentation, photographs, drying reports, moisture logs, and project records are accurate and complete.
Maintain compliance with OSHA, IICRC, EPA, state regulations, and company safety standards; support internal and external audits as required.