TPA Performance Manager

Thomasville Restoration • Baltimore, MD

1d

About The Position

Thomasville Restoration is seeking a TPA Performance Manager to help advance its vision of becoming the #1 most trusted and respected restoration company. This role drives and manages performance against third-party administrator (TPA) expectations, metrics, scoring, and surveys, with a focus on Contractor Connection, Alacrity, Westhill, Sedgwick, and AccuServe, as well as potential additional partners. The manager monitors TPA platforms daily, interprets partner-specific scoring mechanisms, and communicates the actions needed to department heads and team members to achieve strong results. The role also identifies workflow areas across trades that need additional attention and coaching, maintains constructive relationships with key TPA personnel, and handles other TPA compliance responsibilities as needed.

Requirements

• Five years of restoration industry work experience.
• Knowledge and understanding of scoring and metrics used by restoration industry TPAs.
• Knowledge and understanding of restoration industry estimating platforms, TPA platforms, and job management software such as DASH.
• Excellent verbal and written communication, interpersonal, problem-solving, and critical-thinking skills.
• Fluency in English.
• Solid work ethic, high integrity, positive attitude, and strong attention to detail and accuracy.
• A motivated self-starter who is professional and passionate about making things better.
• Ability to work independently in a fast-paced, team-oriented office environment.
• Determination to succeed and consistency with follow-up.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Drive and manage performance related to TPA expectations, metrics, scoring, and surveys, particularly for Contractor Connection, Alacrity, Westhill, Sedgwick, and AccuServe.
• Understand each TPA partner's metrics and scoring mechanisms and communicate actions needed to department heads and team members to achieve outstanding results and optimal scoring.
• Monitor all TPA platforms daily.
• Identify workflow areas across all trades that need additional attention and continuous coaching to achieve superior and consistent TPA performance.
• Develop constructive, collegial relationships with key TPA personnel and keep communication lines open.
• Handle other TPA compliance responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed