Toyota Service Drive Assistant & BDC

Don Ringler Automotive - Chevrolet and Toyota•Temple, TX

4d•Onsite

About The Position

Don Ringler Automotive is seeking a Toyota Service Assistant & BDC employee who will be a face and voice for the dealership. This role requires expertise in customer service, greeting guests, scheduling appointments, and acting as a liaison between customers and their service needs. The ideal candidate will make customers feel welcome and confident that their needs are being met. While dealer experience is preferred, candidates with great potential will be considered for training.

Requirements

Eagerness to improve
Collaborates well with others in a team setting
Strong communication skills
Punctual and reliable
High school diploma or equivalent
Excellent customer service skills
Basic computer skills
Positive, friendly attitude, along with a customer service mentality
Enjoy working in a fast-paced environment
Willingness to learn new technology
Valid driver's license and clean driving record

Nice To Haves

Bilingual a plus
Dealer experience

Responsibilities

Greet service department customers promptly and courteously
Listen to customers and clearly translate repair needs
Assist Service Advisors with checking in and cashing out customers
Receive and make outbound customer calls
Provide accurate repair/maintenance estimates
Adhere to policies on vehicle care and operation
Notify customers when vehicles are ready for pick up
Review and explain repairs and associated costs with customers
Keep Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards