Service BDC - Concord Toyota

Sonic Automotive•Concord, CA

14h•$19 - $21•Onsite

About The Position

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Requirements

Previous BDC experience for an automotive dealership
Previous experience in either a high-volume call center environment or commission driven role
Excellent interpersonal skills over the phone
Goal-driven to meet and exceed store appointment goals
Ability to work independently and as part of a team in a fast-paced environment
Strong organizational and time management skills
Valid driver’s license with an acceptable driving record
Must be legally authorized to work in the United States
Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Responsibilities

Respond to internet inquiries with courtesy, accuracy and professionalism.
Promptly and accurately enter all customer inquiry data into the CRM.
Generate services appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively utilize lead management tools.
Compile all necessary reports, forms and other documentation on a timely basis.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.