Tours & Travel Sales Agent - Motorcoach Tours
About The Position
Starr Tours in Fairless Hills, PA, one of the nation’s largest privately owned Bus Charter & Tour companies, is seeking a talented and detail minded individual to work as a Travel Advisor in our Public Bus Tours Division to sell and service bus trips. This individual will be an integral part of our highly experienced Tour Division responsible for selling and servicing over 50 One-Day excursions and 85 multi-day vacations each year. The trips range from quick getaways to Broadway and Lancaster, to longer trips to destinations like Cape Cod, Nashville, and even a 27-day Cross Country trip. On any given day, you may find yourself making outbound calls to past travelers, fielding incoming calls due to marketing efforts, calling clients for meal selections or payments, proofing advertisements, processing mail, or helping out around the office. Starr’s culture is one where everyone pitches in to help in other areas of the business when needed. There will be great opportunities to learn and gain experience outside of your regular role. These could range from help with special projects and new ventures, to attending trips, or helping to jump in to assist a Tour Director or Driver with a question.
Requirements
- Excellent customer service and communication skills (written, verbal/phone and electronic)
- Attention to detail
- Effective communication skills
- Strong organizational skills
- Patience and kindness
- Ability to multi-task in a fast-paced environment
- Good with computers
- Basic accounting skills
- Self-motivated candidates with an excellent work ethic
- Ability to sell trips effectively over the phone and by email in an efficient, courteous, and timely manner
- Strong problem-solving abilities to address customer inquiries and concerns
- Ability to work independently and as part of a team to achieve sales targets
- General knowledge of travel and domestic destinations
Nice To Haves
- Experience in sales, service, or administration
- Prior experience in customer service or sales roles, preferably in the tourism industry
- Love of travel and interest in learning about new destinations and attractions
- Some personal travel experience
- Familiarity with popular domestic destinations
Responsibilities
- Sell and service bus trips
- Make outbound calls to past travelers
- Field incoming calls due to marketing efforts
- Call clients for meal selections or payments
- Proof advertisements
- Process mail
- Help out around the office
- Pitch in to help in other areas of the business when needed
- Assist with special projects and new ventures
- Attend trips
- Assist a Tour Director or Driver with a question
Benefits
- Hourly wage commensurate with experience
- Paid time off
- Paid holidays
- Medical/dental benefit coverage
- Group term life insurance
- Employee contributed 401(k) plan
- Generous discounts on all tour products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
