Tournament Traveler – Brackets Associate

United States Bowling Congress

5d • Onsite

About The Position

USBC is looking for dedicated, service-minded individuals to join our tournament team as a Brackets Associate. Brackets team members enhance tournament bowler competitive experience by offering participants an opportunity to participate in mini-tournaments and side-pots. Brackets Associates are instrumental in driving engagement and excitement throughout USBC Championship Tournaments, contributing significantly to their overall success.

Requirements

• High School Diploma or continuing education.
• High-volume cash handling experience.
• 10 Key by touch.
• Sales experience.
• Adaptable and flexible approach to changing operational needs.
• Must be neat and well-groomed always as will have frequent contact with guests, clients, and supporting staff.
• Must pass USBC’s Registered Volunteer Program (RVP) background screening and adhere to the Code of Conduct of the USBC Registered Volunteer Program (RVP).
• Bowling tournament and bracket knowledge.
• Effective communication skills-ability to speak clearly and confidently.
• Robust interpersonal skills–team player.
• Superior customer service proficiencies- service-minded and engaged.
• Focused–the ability to complete tasks accurately in a distraction-filled environment.
• Computer and communications literate-PC, phone systems, POS, and two-way radios.
• Ability to exercise discretion and maintain confidentiality when handling sensitive participant, financial, personnel, scoring, and operational information.

Responsibilities

• Engage bowlers from sales windows – accurately tailor and process bracket orders, verify bowler data, and offer additional assistance/information.
• Financial accountability – Successfully maintain/balance and impressed bank. Accurately conduct cash and credit sales transactions. Correctly prepare for the end-of-shift drops.
• Engage bowlers on the floor – encourage participation (sales), product education, make announcements, stock and clean sales areas.
• Review shift sales reports and customer orders for accuracy.
• Participate in regularly scheduled meetings and huddles. Keep tournament leaders apprised of department activities.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED