Tournament Poker Supervisor
About The Position
Supervises the daily operation of the poker room. Implements and administers Poker Room policies and procedures established by the Casino Operations management. Supervise employees to accomplish customer service and satisfaction goals. Be competent in working all positions in order to train and assist with problem solving. Ensure transactions are done correctly to safeguard Westgate assets. Complete all shift paperwork. Ensure compliance with gaming regulations. Analyze facts in disputes to determine solutions within guidelines for guest satisfaction. Oversee Large format Poker Tournaments run over multiple days.
Requirements
- At least 3 years poker manager/supervisor experience.
- Basic mathematical skills necessary to verify/balance reports and perform simple calculations.
- Ability to access and input information using a moderately complex computer system.
- Supervise all staff including selection, training, counseling & discipline.
- Ability to maintain attendance in conformance with standards.
- Ability to maintain a neat, clean, and well-groomed appearance.
- Ability to manage rating system that is provided.
- Schedule and maintain proper game spread.
- Willingness to adapt to direction that may be contrary to your previous knowledge or experience.
Nice To Haves
- Knowledge of Poker Atlas software is preferred.
Responsibilities
- Supervise and protect all games, ensuring all rules and regulations are being followed.
- Administer department policies and transactions accurately, correctly, and timely.
- Verify all paperwork pertinent to the job.
- Oversee and run the Daily Poker Tournaments.
- Respond to guest and team member inquiries professionally and timely.
- Always provide guest satisfaction.
- Supervise (and recommend counsel when appropriate) employees to accomplish superior customer service and satisfaction.
- Communicate and consult with the Poker Manager and Director of Slot Operations for ways to stimulate business levels and increase head count.
- Suggest and help create monthly marketing promotions, including providing analytical feedback to the Poker Manager and Director of Slot Operations.
- Handle and manage cash and chips.
- Manage tournaments, web page and in-house communication thereof.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
