Tournament Coordinator

Marriott•Marco Island, FL

About The Position

The Tournament Coordinator promotes a fun and relaxing atmosphere for guests participating in recreational activities. The role registers and schedules guests, encourages participation, provides information about recreation facilities and activities, and helps guests who are injured until emergency medical services arrive. The coordinator identifies situations in which a guest may not be able to participate safely and informs a supervisor or manager. The position also sells recreation-related items, processes payments, and monitors supplies and equipment inventory. The coordinator reports accidents, injuries, and unsafe working conditions; follows company policies and procedures; maintains a clean and professional appearance; and protects confidential information. The role involves welcoming guests, anticipating and addressing their service needs, communicating professionally, preparing and reviewing written documents, answering telephones, maintaining positive working relationships, supporting team goals, and meeting quality standards. Other reasonable job duties may be assigned.

Requirements

CPR certification.
First Aid certification.
Recreation Equipment certification or qualification.
Any certification or training required by local and state agencies.

Nice To Haves

High school diploma or G.E.D. equivalent.
At least 2 years of related work experience.

Responsibilities

Promote a fun and relaxing atmosphere for guests during recreational activities.
Register and schedule guests for activities using the appropriate method.
Encourage and recruit guests to participate in recreation activities.
Provide guests with information about available recreation facilities and activities.
Assist injured guests until emergency medical services arrive.
Identify situations in which guests may not be able to participate safely and inform a supervisor or manager.
Suggest additional merchandise or items when selling to guests.
Process payments for rental equipment, recreation activities, facility rentals, and retail sales.
Conduct inventory of supplies and equipment and notify a supervisor or manager of low supplies.
Report accidents, injuries, and unsafe work conditions to a supervisor or manager.
Follow company policies and procedures and maintain a clean, professional uniform and personal appearance.
Maintain confidentiality of proprietary information.
Welcome and acknowledge guests, anticipate and address their service needs, and thank them with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Develop positive working relationships, support team goals, and listen and respond appropriately to other employees' concerns.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats.
Perform other reasonable job duties as requested.