Tourism Platform Development Associate
About The Position
The Tourism Platform Development Associate supports the development and execution of JTB Hawaii’s Tourism Platform initiative under the general direction of the Tourism Platform Department Manager. The role assists with day-to-day operations, data collection, coordination, and assigned activities related to proof-of-concept work, service development, and digital platform support. The position contributes to market research and analysis; service testing and continuous improvement; transportation service development; digital platform updates and maintenance; partner coordination; ancillary product and service development; and data utilization and business planning support. Secondary duties include supporting company-wide events and cross-functional projects, participating in learning opportunities related to digital, mobility, and travel business areas, and providing support to management and other departments during peak periods or as needed. The position is scheduled for 40 hours per week, Monday through Friday between 8:00 a.m. and 6:00 p.m. Work after hours, on weekends, and on holidays may be required. Heavy overtime may occur seasonally, periodically, and as required. Occasional travel outside the office may include neighbor islands, the continental United States, and/or abroad, where weather conditions may vary.
Requirements
- College degree or equivalent experience.
- Basic communication skills in English and Japanese, both verbal and written.
- Ability to follow instructions and work collaboratively with team members.
- Basic interpersonal skills.
- Interest in travel, tourism, and digital services.
- Basic knowledge of Microsoft Office and general computer skills.
- Ability to manage assigned tasks and meet deadlines.
- Willingness to learn and adapt in a dynamic environment.
- Must be able to frequently communicate with customers, coworkers, and vendors by phone, computer, or in person in Japanese and English.
- Must be able to constantly operate a computer and other office productivity machinery, including a copier, printer, multi-line telephone system, cellular phone, facsimile machine, other standard office equipment, email, and a vehicle.
- Must be able to remain in a stationary position 80% of the time and observe documents from computer screens.
- Must be able to operate heavy camera equipment during photo shooting.
- Occasionally lift and/or relocate equipment weighing up to 50 pounds, with assistance from coworkers and handcarts.
- Work may involve an air-conditioned office, exhaust fumes, and dust.
- May work after hours, weekends, and holidays as necessary; heavy overtime may occur seasonally, periodically, and as required.
- Occasional travel outside the office, including to neighbor islands, the continental United States, and/or abroad.
Nice To Haves
- 0–3 years of relevant experience in administrative, digital, or support roles preferred.
- Familiarity with digital tools or creative platforms is a plus.
- Valid Hawaii driver’s license preferred.
Responsibilities
- Assist in collecting market data related to travel demand, customer behavior, and the competitive landscape; organize data and prepare reports.
- Assist with testing new services, features, and operational processes; collect and organize usage logs, customer feedback, and GPS/MAP data; report operational issues and improvement opportunities; support service enhancements and continuous improvement initiatives.
- Assist in coordinating transportation services, including airport transfers, trolleys, and shuttles; support daily operations and service data tracking.
- Assist with digital content updates and system data maintenance; coordinate with internal teams and vendors; perform content updates, data entry, and testing support for digital platforms.
- Support communication and coordination with business partners; schedule meetings, prepare materials, and follow up on assigned tasks with internal and external stakeholders.
- Assist in developing and setting up additional services, such as optional tours and retail; support content preparation and basic localization tasks.
- Collect, organize, and maintain data; prepare reports and documentation; perform assigned data entry and tracking.
- Support company-wide events and initiatives through digital content and operational tasks.
- Assist with cross-functional projects as assigned.
- Participate in learning opportunities related to digital, mobility, and travel business areas.
- Provide support to management and other departments during peak periods or as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
