Tourism Platform Development Associate
About The Position
Under the general direction of the Tourism Platform Department Manager, the Tourism Platform Development Associate supports the development and execution of JTB Hawaii’s Tourism Platform initiative. The role assists with day-to-day operations, data collection, coordination, and assigned activities involving proof-of-concept work, service development, and digital platform support. The position also supports company-wide events and initiatives through digital content and operational assistance, contributes to cross-functional projects, participates in learning opportunities related to digital, mobility, and travel businesses, and provides support to management and other departments during peak periods or as needed.
Requirements
- College degree or equivalent experience.
- Basic communication skills in English and Japanese, both verbal and written.
- Ability to follow instructions and work collaboratively with team members.
- Basic interpersonal skills.
- Interest in travel, tourism, and digital services.
- Basic knowledge of Microsoft Office and general computer skills.
- Ability to manage assigned tasks and meet deadlines.
- Willingness to learn and adapt in a dynamic environment.
Nice To Haves
- 0–3 years of relevant experience in administrative, digital, or support roles is preferred.
- Familiarity with digital tools or creative platforms.
- Valid Hawaii driver’s license.
Responsibilities
- Assist in collecting market data related to travel demand, customer behavior, and the competitive landscape; organize data and prepare reports.
- Assist in testing new services, features, and operational processes; collect and organize usage logs, customer feedback, and GPS/MAP data; report operational issues and improvement opportunities; support service enhancements.
- Assist in coordinating transportation services such as airport transfers, trolleys, and shuttles; support daily operations and track service data.
- Assist with digital content updates and system data maintenance; coordinate with internal teams and vendors; perform content updates, data entry, and testing support for digital platforms.
- Support communications and coordination with business partners; schedule meetings, prepare materials, and follow up on assigned tasks with internal and external stakeholders.
- Assist in developing and setting up ancillary services, including optional tours and retail; support content preparation and basic localization tasks.
- Collect, organize, and maintain data; support preparation of reports and documentation; perform assigned data entry and tracking.
- Support company-wide events and initiatives through digital content and operational tasks.
- Assist with cross-functional projects as assigned.
- Participate in learning opportunities to develop knowledge of digital, mobility, and travel business areas.
- Provide support to management and other departments during peak periods or as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
