Tour Desk Agent

Westgate Resorts•Branson, MO

15h•$18 - $20

About The Position

Tour Desk Agents welcome guests, review any previously agreed-upon incentives, and prepare prospective buyers for their tours. The role also provides administrative and clerical support to resort leadership, helps research and document issues, and compiles statistical data for management.

Requirements

Customer service experience.
Ability to use technology for the check-in process.

Responsibilities

Check guests in and out of tour assignments for the morning.
Coordinate general office administration for the Vice President of the VOA.
Provide clerical assistance to the General Manager and Senior Management as needed.
Assist with routine and special projects for the Vice President, General Manager, and/or senior management.
Help research, resolve, and document internal and external issues.
Compile and distribute daily and weekly statistical data to management, including reports and spreadsheet information about the resorts.
Handle general office administration, including correspondence, photocopying, file maintenance, and supply inventory.
Answer multiple phone lines, take messages, and respond to general questions regarding complaints and inquiries.
Welcome guests, go over previously agreed-upon incentives, and prepare prospective buyers for tours.

Benefits

Medical, dental, and vision coverage.
Paid time off for vacation, sick, and personal time.
Paid holidays.
401(k) with company match.
Daily Pay access.
Pregnancy, parental leave, and adoption assistance.
Wellness programs.
Flexible spending accounts (FSA).
Tuition assistance.
Military leave.
Employee Assistance Program (EAP).
Life, disability, accident, critical illness, and hospital insurance.
Pet insurance.
Discounts on hotels, cruises, resorts, restaurants, entertainment, and more.
Low-cost gym membership.
Annual scholarship of up to $40,000 for one eligible dependent of a current Team Member.
Career growth and advancement opportunities.
Community involvement opportunities.