Tour Coordinator - Full-Time

Saint Louis Art Museum • St. Louis, MO

1d • Onsite

About The Position

Coordinate and schedule internal and external requests for guided- and self-guided in-person tours and virtual field trips. Maintain schedules for and communications with volunteer educators. Provide support for training programs for volunteer educators.

Requirements

• High school diploma
• Previous administrative and customer service experience
• Knowledge of Microsoft Office
• Proficiency with Momentus or similar event scheduling platform
• Proven ability for building and sustaining positive working relationships with internal and external colleagues, volunteers, and a diverse range of public audiences
• Strong time management, organization, written and oral communication, and independent problem-solving skills.

Nice To Haves

• Post-secondary coursework or degree
• Familiarity with art history, K-12 education, art education, and/or museum education
• Proficiency with WordPress, and teleconferencing/webinar platforms.

Responsibilities

• Process and fulfill requests from the public and other Museum departments for guided- and self-guided tours.
• Schedule regular drop-in tours for the general public in collaboration with the Associate Educator, Guide Programs.
• Reserve event and gallery spaces for self-guided and guided tours, copyists, and other public gallery- and classroom-based programs and activities.
• Assign volunteer educators (docents and guides) and staff to lead scheduled guided tours.
• Maintain schedules, rosters, and regular communications for Engagement and Interpretation volunteer educators (docents and guides).
• Greet scheduled groups to welcome them to the Museum and provide information to help ensure a positive visit.
• Assist with preparing and maintaining resources for tours and other engagement activities, including in the Tour Resource Room and in galleries and other public spaces.
• Assist with preparation and implementation of virtual and in-person tours and trainings for Engagement and Interpretation volunteers, and attend trainings.
• Coordinate tour needs and logistics with other Museum departments including but not limited to Curatorial, Marketing, Event Operations, Visitor Services, Protection Services, Facilities, Development, and the Director’s Office.
• Collect, maintain, and report in-person and virtual tour and program participation statistics for the Learning and Engagement Division on a quarterly and annual basis and as needed for grant proposals, reports, and other purposes.

Benefits

• Medical, Dental, and Vision coverages with various plan designs
• HSA and FSA benefits
• Medical premium reductions through participation in the Museum’s award-winning wellness program
• PTO, Sick, Bereavement Leave and paid Holidays
• Museum-paid LTD, STD, Life and AD&D insurance
• Robust Employee Assistance Program (EAP)
• Unlimited EAP 24/7 counseling services
• Resources available on financial wellbeing, parenting, stress management and more
• City of Saint Louis’ Employee Retirement System pension
• Supplemental retirement 403b, and Roth options
• Supplemental Life, AD&D, and Critical Illness coverage
• Pet insurance
• LegalShield & ID Shield
• Educational assistance
• Discounts to local ticketed events
• Included Museum membership with discounts to Museum shop and restaurants
• Free event tickets
• Staff event opportunities to experience exhibitions privately, including art installation educational sessions with Museum curatorial staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED