International Tour Coordinator

Music Contact International•Burlington, VT

2d•$50,000 - $50,000•Onsite

About The Position

Music Contact International is the premier global leader in performance travel, dedicated to orchestrating life-changing tours for orchestras, bands, and choirs. By working with travel partners and vendors worldwide, we deliver masterfully crafted, custom itineraries that blend technical precision with artistic inspiration. The Tour Coordinator will work directly with the operations team to coordinate custom performance tours for groups around the world. This role will work directly with our clients and vendors to create memorable experiences. The role will be responsible for making sure all reservations (ie. hotel, activities, ground, security, meals) are booked according to trip itineraries and within each trip budget. You will be learning and helping with a little bit of everything! Our ideal candidate is dependable, passionate about details, easy to work with and willing to grow and take on more responsibilities, working up to managing your own tours and clients.

Requirements

Ability to travel on 1-2 international tours (1-2 weeks) annually
Excellent organizational skills, attention to detail, and proofreading skills
Communicates effectively and professionally (verbal and written) with clients, peers, and management
Strong decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal
Proven problem-solving skills with ability to improvise when unexpected problems or emergencies arise
Strong understanding of email (GMAIL), Microsoft, and other online business computing tools
High school or equivalent education

Nice To Haves

Previous hospitality and/or travel industry experience preferred
Travel experience and familiarity with Europe a plus

Responsibilities

Build strong relationships with clients and vendors by providing positive “wow factor” support to clients and vendors via email and over the phone
Make and revise reservations as requested within approved travel requirements and budget limits
Complete vendor payments and billing with a high degree of accuracy
Communicate tour needs in a timely and accurate manner to internal and external partners to ensure successful trip delivery
Generate flight and rooming templates, edit and proof tour documents
Assemble tour manager packs and other client facing documents like traveler’s resource sites, posters, and handbooks
Build accurate, compelling, and feasible tour proposals and itineraries within proposal templates.
Responsible for requesting quotes and compiling into a detailed and organized proposal
Balance multiple deadlines, approve contracts, maintain accurate reservation documentation, and clearly communicates tour bookings
Other duties as assigned