Tour Commander - EVERGREEN 2026

CC•Queens, NY

About The Position

The Tour Commander serves as the primary customer-service point of contact for residents on security-related issues and responds to major and minor incidents. The role includes conducting patrols and inspections, monitoring cameras and contracted security officers, documenting incidents, managing security equipment and records, and coordinating with residents, law enforcement, and emergency services. The position is for EVERGREEN 2026.

Requirements

Three years of experience in maintenance and/or construction is ideal.
Proficiency in Microsoft Word and Excel.
Strong analytical skills.
Strong attention to detail.
Some knowledge of CCTV.

Responsibilities

Serve as the primary point of customer service for residents regarding security-related issues.
Respond to major and minor incidents.
Conduct vertical and perimeter patrols.
Monitor all on-site cameras.
Monitor the performance of contracted security officers and supervise or work alongside them.
Document incidents in security reports and sign off on contracted security officers’ reports.
Distribute letters and flyers to residents.
Assist with evictions.
Conduct building inspections and report violations.
Gather intelligence for S/D, ASM, and local law enforcement.
Assist police, fire, and emergency medical services.
Account for all security equipment.
Respond to court to provide testimony.
Notify SD / ASD of important matters.
Monitor and carry the department radio.
Maintain the security booth and all logs.
Inspect the parking lot.
Control vehicle traffic onto the property and record all visitors in the logbook.